1. Introduction

HOM Mail is a trading name of HOM Studios, a subsidiary of LPO Holdings. Welcome to HOM Mail, a discreet parcel collection and forwarding service operated under LPO Holdings. By using our services, you agree to these Terms & Conditions, which outline your rights and responsibilities and ensure legal compliance.

2. Privacy & Data Collection

HOM Mail is committed to protecting your privacy while ensuring legal compliance and fraud prevention.

• Customers may use an alias or reference name for parcel labeling, but full legal details (name, contact information, billing details) are required on the back end for fraud prevention.
• Payment processing is handled by third-party providers (Stripe, PayPal, GoCardless), ensuring secure transactions. HOM Mail does not store payment details.
• Customer data is stored securely and never shared with third parties unless legally required.
• IP addresses may be recorded for fraud prevention purposes.

3. How It Works

1. Sign up and provide required details – Customers must register and provide accurate contact and payment information.
2. Use an alias if desired – Parcels can be addressed under a stage name or reference number for discretion.
3. Notify us of incoming parcels – Customers must email us when a parcel is expected so we can track it.
4. Choose collection or forwarding – Customers may collect parcels in person or have them forwarded in discreet, unbranded packaging.
5. Declare package value – This is required for insurance and liability purposes.
6. HOM Mail handles the rest – Secure storage, repackaging, and shipping are provided with full discretion.

4. Prohibited Items

HOM Mail does not accept or forward:

• Illegal goods, including drugs, weapons, or stolen property.
• Financial scams or fraudulent items.
• Any item that violates UK postal regulations.
• Any parcels suspected to contain restricted or hazardous materials. If a package is found to contain prohibited items, it may be reported to the relevant authorities.

5. Fraud Prevention & Compliance

• All payments must be made in advance before a parcel is collected or forwarded.
• We reserve the right to refuse service if suspicious activity is detected.
• Customers must provide full legal details for fraud prevention but may use an alias for discretion.
• HOM Mail complies with all UK laws, including anti-money laundering and fraud prevention regulations.
• If required by law enforcement, we will cooperate within legal obligations but will not provide customer data unless legally mandated.

6. Storage & Late Fees

• Parcels must be collected or forwarded within the free storage period specified in your plan.
• Extended storage is available at £1-£2 per day beyond the free period.
• Parcels not collected after 60 days will be disposed of or returned to sender where possible.

7. Returns & Refunds

• Refunds are only provided if a service cannot be fulfilled by HOM Mail.
• Once a parcel is collected or forwarded, refunds are not available.
• Customers are responsible for providing accurate shipping details; HOM Mail is not liable for incorrect addresses provided by the customer.

8. Liability & Disclaimer

• HOM Mail is not responsible for lost, damaged, or delayed parcels due to courier services.
• Parcels are not opened or inspected unless required by law.
• Customers accept full responsibility for ensuring the legality of their shipments.
• HOM Mail is not liable for any consequences arising from the misuse of our service.

9. Business Protection & Legal Compliance

• HOM Mail reserves the right to update these Terms & Conditions at any time to ensure compliance with UK law and to protect the business.
• Any misuse of our services, fraudulent activity, or violations of these terms may result in termination of service without refund.
• Customers acknowledge that our services operate within the bounds of UK law and agree to comply with all legal requirements.

10. Contact & Support

For maximum discretion, all email communications will come from LPO Holdings. If you have any questions, please email us at support@lpoholdings.com.

By using HOM Mail, you acknowledge and agree to these terms. These policies are in place to protect both your privacy and our legal standing.