The Boring (But Necessary) Bit

We know—terms and conditions aren’t sexy.
They’re not fun, they’re not flirty, and they definitely won’t tie you up (unless you skip them).

But they are important.

Every clause in here exists for a reason. We didn’t write this in a vacuum. It’s been shaped by real situations, real lessons, and the reality of running a busy, high-spec creative studio. We’d much rather prevent problems than argue about them later.

We’re not monsters—but we do have to protect what we’ve built, and we’ve worked incredibly hard to build it. That means setting clear boundaries so the studio stays safe, fair, and running smoothly for everyone who uses it.

The vast majority of what’s written below is simply common sense, written clearly. And 99% of the time, we never have any issues at all. These terms simply exist to cover the rare moments when common sense decides to take the day off.

So please give them a read before you book—because once you’ve clicked “agree,” you’re agreeing to all of it.

No surprises. No drama. Just grown-up stuff, written in slightly less exciting language.

If you’ve got any questions or something isn’t clear, just drop us a message. We’re always happy to explain anything that feels confusing or needs a bit more context.

LPO Holdings Ltd t/a HOM Studios
Company No. 15138366 (England & Wales)

INTRODUCTION

For the purposes of these Terms & Conditions (“Terms”), “HOM Studios” refers to LPO Holdings Ltd, trading as HOM Studios. Any reference to “HOM Studios”, “we”, “us”, or “our” is a reference to LPO Holdings Ltd.

These Terms govern all bookings, use of facilities, services, and conduct on the premises.
By booking or entering HOM Studios, you (“Client”) agree to be legally bound by these Terms.

1. ACCEPTANCE OF TERMS

1.1. By making a booking, entering the premises, or using any facilities or services provided by HOM Studios, the Client agrees to be bound by these Terms.
1.2. If the Client does not accept these Terms, they must not make a booking or enter the premises.
1.3. Definitions
For the purposes of these Terms:
(a) “Booking” means the confirmed hire period stated in your booking confirmation.
(b) “Hire Fee” means the studio hire price paid for the Booking (excluding deposits and third-party fees).
(c) “Security Deposit” means the refundable amount payable under Clause 7.
(d) “Out-of-Hours” means any Booking that starts or ends between 22:00 and 08:00.
(e) “Hazardous Waste” has the meaning set out in Clause 8.21.

2. BOOKINGS & RESERVATIONS

2.1. Clients must provide accurate information when booking, including contact details.
2.2. A booking is not confirmed until HOM Studios issues written confirmation.
2.3. Access codes and entry details will be sent shortly before the booking.
2.4. Bookings must generally be made at least two (2) working days in advance unless otherwise agreed.
2.5. All changes or cancellations must comply with Clause 5.

3. THIRD-PARTY BOOKING & MANAGEMENT TOOLS

3.1. HOM Studios uses third-party systems such as WooCommerce, YITH, Google Calendar, PayPal, Worldpay, or similar tools for scheduling, payments, notifications, and confirmations.
3.2. By booking, Clients consent to necessary data processing carried out by these systems.
3.3. HOM Studios is not liable for outages, errors, or interruptions caused by third-party systems.
3.4. Incorrect or suspicious notifications must be reported immediately.

4. PAYMENT

4.1. Payment is due immediately for all bookings and for all payment methods. All hire fees, surcharges, and applicable security deposits must be paid in full before access is granted, unless expressly agreed otherwise in writing.

4.2. HOM Studios accepts the following payment methods, subject to availability:

(a) Bank transfer — the preferred method for studio hire fees and security deposits.

(b) Worldpay — available for studio hire fees and security deposits where expressly offered by HOM Studios.

HOM Studios reserves the right to restrict payment methods for particular transactions or withdraw a payment method for future transactions. Any applicable charges will be clearly disclosed before payment and must comply with applicable law.

4.3. HOM Studios may incur third-party processing costs when accepting or refunding payments.

HOM Studios will not impose payment surcharges prohibited by law. Any permitted administrative or processing charge must be clearly disclosed before the customer commits to the transaction and must be lawful and proportionate.

Where a refund is required by law, HOM Studios will refund the amount legally due without deducting processing costs that it is not entitled to recover.

4.4. HOM Studios reserves the right to amend pricing or accepted payment methods at any time, except where a booking has already been paid in full.

4.5. Failure to make payment by the required deadline may result in automatic cancellation in accordance with Clause 5.

4.6. HOM Studios is committed to protecting your payment information. We maintain an Information Security Policy aligned with the relevant requirements of the Payment Card Industry Data Security Standard (PCI DSS). This standard sets global security requirements for protecting cardholder data.

We do not store full payment card details on our systems. All card transactions are processed through PCI-compliant third-party payment service providers that meet the security and data protection controls required by the major card brands. By using our services, you agree to the terms and conditions of those payment processors in addition to ours.

For questions about how your payment information is protected, contact us at hello@homstudios.co.uk.

5. CANCELLATION, RESCHEDULING & REFUNDS

5.1. General

By confirming a booking, the Client agrees to be bound by this cancellation and refund policy.

5.2. Standard Bookings

5.2.1. Cancellations 10+ days before booking: Full refund.
5.2.2. Cancellations made fewer than 10 full days but more than 4 full days before the booking start date: No refund, however one (1) reschedule may be requested.
5.2.3. Cancellations within 4 days: Hire fee forfeited in full.
Security deposit refunded only if no breaches occurred.
5.2.4. Rescheduling is limited to one occasion per booking.
5.2.5. Group Bookings & Third-Party Payments

Where a booking involves multiple attendees, contributors, collaborators, or third-party payments, the cancellation policy applies to the booking as a whole, based on the official booking start date.

Payments made by anyone other than the lead booker are treated as contributions toward the overall booking and do not create separate contractual rights, cancellation periods, or entitlement to partial refunds from HOM Studios.

Any private payment disputes or reimbursement arrangements between attendees, contributors, collaborators, or organisers are solely the responsibility of the parties involved and must be resolved directly between themselves.

HOM Studios will only discuss cancellations, amendments, refunds, or rescheduling requests with the lead booker, unless expressly agreed otherwise in writing.

5.3. Special or Custom Bookings

5.3.1. Overnight, collaboration, discounted, or bespoke bookings may have alternative cancellation terms.
5.3.2. Written terms override this clause.

5.4. Cancellation Procedure

5.4.1. Requests must be sent in writing to hello@homstudios.co.uk.
5.4.2. Customers must submit cancellation requests in writing using the contact details published by HOM Studios. Contractual cancellation charges will be calculated by reference to the time at which a valid cancellation notice is received. HOM Studios will acknowledge requests as soon as reasonably practicable. A statutory cancellation right, where applicable, is not conditional upon acknowledgement or approval by HOM Studios.
5.4.3. Failure to attend counts as a no-show under Clause 5.8.

5.5. Refunds

5.5.1. Refunds of booking payments will normally be processed within 3–5 working days after confirmation that a refund is due. Security deposit refunds are governed separately by Clause 7.7. Nothing in these Terms extends any applicable statutory refund deadline.
5.5.2. Refunds will only be issued to the original payment method used for the booking.
5.5.3. Where a refund is due, HOM Studios will reimburse the amount required by the applicable cancellation terms and consumer law.

Payment processing costs will not be deducted from statutory refunds. Any deduction from a discretionary or contractual refund must be expressly permitted by law and by the terms disclosed at the time of purchase.

5.5A Promotional Credit & Founders Credit

5.5A.1. Promotional Credit, including Founders Credit and any associated bonus credit, is sold subject to the conditions disclosed at the time of purchase. Once any applicable statutory cancellation period has expired, purchased credit is non-refundable and cannot be redeemed for cash, except where HOM Studios expressly agrees otherwise or where a refund or other remedy is required by law. A customer’s change of mind or failure to use available credit does not, by itself, create a right to a refund.

5.5A.2. Where a booking paid in whole or in part using promotional credit is cancelled and a refund is due under these Terms, the refunded amount will be returned to the customer’s promotional credit balance and not to the original payment method.

5.5A.3. Promotional credit and any associated bonus credit have no cash value and cannot be exchanged for cash or transferred.

5.5A.4. Promotional credit remains subject to any expiry date and conditions applicable at the time of purchase.

5.5B – Consumer Cancellation Rights for Promotional Credit and Advance Purchases

5.5B.1 Application

This section applies to purchases of Studio Credit, Founders Credit, gift vouchers and similar prepaid products made online or at a distance, where the customer has a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

It does not create an additional contractual cancellation right where a statutory exemption applies.

Bookings for leisure services to be provided on a specific date or during a specified period may be exempt from the statutory 14-day cancellation right. Such bookings remain subject to HOM Studios’ applicable booking cancellation policy and statutory consumer rights.

5.5B.2 Statutory Right to Cancel

Where the statutory cancellation right applies, the customer has the right to cancel the purchase within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which the contract is entered into.

To exercise the right to cancel, the customer must inform:

LPO Holdings Ltd trading as HOM Studios
Email: hello@homstudios.co.uk

of their decision to cancel by a clear statement, such as an email.

The customer may use the model cancellation form below, but is not required to do so.

To meet the cancellation deadline, it is sufficient for the customer to send their communication concerning the exercise of the right to cancel before the cancellation period expires.

5.5B.3 Effects of Cancellation

Where a customer validly exercises a statutory cancellation right, HOM Studios will reimburse all payments received for the cancelled purchase, subject only to deductions expressly permitted by law.

HOM Studios will make the reimbursement without undue delay and no later than 14 days after being informed of the customer’s decision to cancel.

Reimbursement will be made using the same means of payment used for the original transaction, unless the customer expressly agrees otherwise. The customer will not incur any fees as a result of the reimbursement.

Any promotional bonus credit issued in connection with the cancelled purchase will also be cancelled and will not be redeemable separately.

5.5B.4 Use of Credit During the Cancellation Period

Where a customer requests the provision of services during an applicable statutory cancellation period, HOM Studios may require an express request for early performance where required by law.

Where services have been supplied following a valid request and the customer subsequently exercises a statutory cancellation right, any payment due for services already provided will be calculated strictly in accordance with applicable law.

The mere issue or allocation of unused Studio Credit or Founders Credit does not, by itself, mean that the customer has used the credit to receive studio hire services or automatically lost a statutory cancellation right.

5.5B.5 Cancellation After the Statutory Period

Once any applicable statutory cancellation period has expired, purchased Studio Credit, Founders Credit and promotional credit will ordinarily be non-refundable, non-transferable and not redeemable for cash, subject to the terms agreed at purchase and any rights or remedies available under law.

A customer’s change of mind, failure to use available credit or inability to attend a preferred date does not, by itself, entitle the customer to a refund.

Purchasing credit does not guarantee the availability of any particular booking date or time.

5.5B.6 — Model Cancellation Form

Complete and return this form only if you wish to cancel a purchase to which a statutory cancellation right applies.

To:
LPO Holdings Ltd trading as HOM Studios
Email: hello@homstudios.co.uk

I/We hereby give notice that I/we cancel my/our contract for the purchase of the following:

Product or credit purchased: __________________________

Order number: __________________________

Ordered on: __________________________

Name of consumer(s): __________________________

Address of consumer(s): __________________________

Signature of consumer(s): __________________________
(Only required if this form is submitted on paper.)

Date: __________________________

You may return this form by email. You do not have to use this form; any clear statement communicating your decision to cancel is sufficient.

5.5B.7 Protection of Statutory Rights

Nothing in this section excludes, restricts or overrides any statutory consumer right or remedy.

Where a provision of these Terms conflicts with mandatory consumer law, the applicable statutory requirement will prevail.

5.6. HOM Studios–Initiated Cancellations

5.6.1. HOM Studios may cancel/reschedule where unsafe, unlawful, or impractical to proceed.
5.6.2. Examples include:
– power failures
– flooding
– structural issues
– staff emergencies
– regulatory restrictions
5.6.3. Clients may choose:
(a) full refund, or
(b) rescheduled date.
5.6.4. HOM Studios is not liable for travel or indirect losses.

5.7. Force Majeure

5.7.1. HOM Studios is not liable for disruption caused by events beyond reasonable control, including natural disasters, public health restrictions, protests, strikes, weather, or similar events.
5.7.2. HOM Studios will notify where reasonably possible.
5.7.3. No compensation is owed for force majeure events.

5.8. No-Show Policy

5.8.1. Failure to attend without written notice = no-show.
5.8.2. Where a Client fails to attend a confirmed booking without cancellation, HOM Studios reserves the right to apply the applicable no-show or cancellation charge, subject to consumer law. The security deposit remains separate and may only be used for amounts properly payable under these Terms.
5.8.3. Repeat offenders may be banned.

5.9. Emergency Requests

5.9.1. HOM Studios may consider an exception at its absolute discretion.
5.9.2. Evidence may be required.
5.9.3. An exception does not waive enforcement of future terms.

6. ACCESS CODES & ENTRY

6.1. Access codes are sent automatically before the booking.
6.2. If not received by the stated time, the Client must contact HOM Studios before travelling.
6.3. If access fails, the Client must contact HOM Studios immediately.
6.4. HOM Studios may provide replacement codes, buzzer access, or manual entry assistance.
6.5. HOM Studios is not responsible for any losses where the Client failed to contact us promptly.
6.6. Missed bookings due to failure to chase access details are non-refundable.

7. SECURITY DEPOSIT POLICY (BANK TRANSFER / WORLDPAY ONLY)

7.1 Requirement & Purpose

7.1.1. A security deposit is mandatory for all bookings and must be paid in full prior to access being granted.

7.1.2. The security deposit is held to cover, without limitation, any of the following:

• Damage to studio property, equipment, fixtures, or décor
• Breach of the House Rules or these Terms & Conditions
• Additional cleaning, contamination, or specialist cleaning costs
• Undeclared or unauthorised guests
• Misuse of facilities or equipment
• Excessive mess, misconduct, or disruptive behaviour
• Missing items, consumables, or studio stock used or removed without payment

7.1.3. All items offered for sale or use within the studio have clearly displayed stock levels or quantities. These stock levels are checked and recorded after every booking.

7.1.4. HOM Studios reserves the right to determine whether a deduction from the security deposit is required. All determinations will be made reasonably and in good faith, based on available evidence including inspection results, stock checks, access logs, and CCTV where applicable.

7.1.5. At the sole discretion of HOM Studios, regular users may be eligible to waive the security deposit requirement in favour of entering into a separate written agreement or contract. Eligibility is assessed on a case-by-case basis and is not guaranteed.

7.1.6. If you are a regular user of HOM Studios and wish to enquire about eligibility, please contact us directly prior to booking.

7.2. Accepted Payment Methods

7.2.1. Security deposits may be paid by:

(a) Bank transfer (preferred); or

(b) Worldpay, where a card-payment option is offered by HOM Studios.

7.2.2. HOM Studios may offer alternative payment arrangements at its discretion, subject to applicable law.

7.2.3. Any lawful and applicable charges must be disclosed before the customer agrees to pay. HOM Studios will not impose prohibited card-payment surcharges.

7.2.4. Refundable security deposits will be returned in accordance with Clause 7.7, less any lawful deductions arising from the booking. No processing charge will be deducted where doing so is prohibited by law.

7.3. Payment Deadline

7.3.1. The security deposit must be paid no later than 48 hours prior to the scheduled booking start time.
7.3.2. It is the Client’s responsibility to ensure cleared funds reach HOM Studios by the deadline.
7.3.3. Non-receipt of the deposit by the deadline will result in automatic cancellation of the booking.

7.4. Automatic Forfeiture

7.4. Late / Non-Payment of Security Deposit

7.4.1. If the security deposit is not received by the deadline in Clause 7.3, the booking may be cancelled automatically.
7.4.2. Where cancellation occurs due to non-payment, the hire fee may be retained in full to reflect the loss of the booking slot, administrative costs, and missed opportunity to resell the time.
7.4.3. No credit, refund, or rescheduling will be provided unless expressly agreed in writing by a director.

7.5. Inventory Check & Condition Reporting

7.5.1. An inventory checklist is provided on-site and online.
7.5.2. The Client must check the inventory upon arrival and report any missing, damaged, or malfunctioning items within the first 30 minutes via WhatsApp or email.
7.5.3. Clients must inspect the studio and its equipment upon arrival and report any apparent damage, missing items or defects within the first 30 minutes, wherever reasonably practicable. Reports should include photographs where possible.
7.5.4. Where damage is identified following a booking and was not reported by the Client, HOM Studios reserves the right to investigate and rely upon available evidence, including inspection records, photographs, CCTV where lawfully available, access logs and booking records. Responsibility will be determined by the evidence and circumstances. Failure to report an issue does not automatically establish liability for pre-existing or hidden defects.

7.6. Grounds for Deposit Retention

HOM Studios may make reasonable deductions from the security deposit, retain an amount properly payable under these Terms, or invoice additional recoverable costs where a Client or their guests cause damage, loss, additional cleaning requirements or another breach giving rise to a lawful charge or recoverable loss.

Deductions will be assessed according to the nature of the breach, the available evidence and the reasonable costs or losses incurred. The security deposit will not be automatically forfeited in full merely because a breach has occurred.

Relevant circumstances include, but are not limited to, the following:

(a) breach of any clause of the T&Cs;
(b) triggering fire alarms, damaging fixtures, or compromising building safety;
(c) smoking or vaping in prohibited areas;
(d) evidence of illegal substances;
(e) failure to follow House Rules;
(f) unauthorised guests or undeclared persons;
(g) excessive cleaning requirements;
(h) contamination of fabrics, equipment, or set pieces;
(i) loss, theft, or removal of any items;
(j) misuse of equipment or infrastructure;
(k) interference with electrics, lighting, plumbing, or fittings;
(l) late exit or overstaying beyond the 5-minute grace window;
(m) failure to properly secure the building at any time, including while in use or upon exit, or misuse of fire exits for any purpose other than a genuine emergency;
(n) any behaviour deemed unsafe, abusive, destructive, or negligent;
(o) any consumables, drinks, gifts, or other items available for purchase at HOM Studios will be recorded and charged.
(p) leaving hazardous or biohazardous waste (Clause 8.21), whether deliberate or accidental.
(q) misuse of emergency contact systems; and/or additional charges under Clauses 8.20 and 9.2/9.6.

7.6.1. The security deposit is not a limit on the Client’s financial responsibility. Where a Client or their guests cause damage, loss, additional cleaning requirements or other recoverable costs exceeding the deposit, HOM Studios reserves the right to invoice the outstanding amount.
7.6.2. Recoverable amounts may include reasonable repair or replacement costs, specialist cleaning, disposal, necessary contractor attendance and other reasonably foreseeable losses directly resulting from the Client’s breach, negligence or misuse of the premises. Claims will be supported by reasonable evidence and will account for fair wear and tear and the condition of affected items where appropriate. HOM Studios may pursue unpaid sums through lawful debt-recovery procedures.

7.7. Refund Processing

7.7.1. Security deposit refunds are normally processed within 4–6 working days after checkout, following inspection of the studio and reconciliation of any applicable charges. Working days are Monday to Friday, excluding public holidays in England and Wales.

7.7.2. Refunds will be returned using the original payment method and to the same bank or PayPal account from which the deposit was paid. Refunds cannot be redirected to another person or an alternative account.

7.7.3. Where bank details are required to return the deposit, the Client must provide complete and accurate details for the original paying account. Missing or incorrect details may delay the refund. We will notify the Client promptly if further information is needed.

7.7.4. Where deductions are proposed, we will provide an itemised explanation and supporting evidence where applicable. Any undisputed balance will normally be refunded within the timeframe above. If further investigation is required, we will explain the reason and provide an expected resolution date.

7.7.5. The processing timeframe refers to when HOM Studios issues the refund. Any additional time taken by the bank or payment provider to credit the account may vary. If a refund is delayed, we will assist with tracing it.

7.8. Communication & Responsibility

7.8.1. It is the Client’s responsibility to ensure timely payment of the deposit.
7.8.2. HOM Studios may issue reminders at its discretion, but the absence of a reminder does not waive the Client’s obligations.
7.8.3. Failure to monitor emails, WhatsApp messages, or booking confirmations will not be accepted as grounds for dispute.

7.9. Agreement to Charges & Enforcement

7.9.1. By booking with HOM Studios, the Client expressly agrees that:
(a) deductions may be made from their deposit without requiring further consent;
(b) additional invoices may be issued where damages exceed the deposit;
(c) unpaid sums will be pursued through formal recovery channels, including but not limited to MCOL, debt recovery agents, and solicitors.

7.9.2. HOM Studios reserves the right to reject complaints or requests for reimbursement that are unsupported by the available evidence or do not establish a contractual or legal entitlement. Where a Client disputes a deduction, HOM Studios may request relevant supporting information and will consider the dispute reasonably. Nothing in this clause prevents the Client from exercising any statutory right or legal remedy.

7.10. Fraud, Chargebacks, and Abuse of Payment Systems

7.10.1. Any attempt to initiate a fraudulent PayPal dispute, bank chargeback, or false claim will result in:
(a) permanent blacklisting;
(b) immediate legal action;
(c) recovery of all associated costs, fees, and losses;
(d) submission of evidence (including CCTV, logs, and correspondence) to the payment provider and authorities where required.

7.11. Non-Negotiable Nature

7.11.1. All security deposit terms are strict, non-negotiable, and apply to every booking without exception.
7.11.2. HOM Studios may update these Terms for future bookings. Existing bookings remain subject to the terms agreed when the booking was confirmed, unless a change is expressly agreed with the Client or required by law.

8. USE OF FACILITIES & HOUSE RULES

8.1. Conduct and Responsibility
The Client and all accompanying guests are fully and individually responsible for their conduct while using HOM Studios’ facilities. All persons must behave in a safe, lawful, respectful, and appropriate manner at all times. HOM Studios may remove or refuse service to any individual whose behaviour is disruptive, unsafe, unlawful, inappropriate, or in breach of these Terms.

8.2. Right to Refuse or Terminate Access
HOM Studios reserves the absolute right, exercisable at its sole discretion, to deny or withdraw access to the premises where Client conduct, intent, or behaviour presents a risk to the premises, staff, business operations, or reputation. No refund or compensation shall be issued where removal or refusal arises from Client conduct.

8.3. Commercial Use and Confidential Information

HOM Studios welcomes lawful commercial use of its facilities where permitted by the relevant booking conditions. Clients must not obtain or disclose confidential business records, customer information, security credentials or other non-public information belonging to HOM Studios without authorisation.

Clients must not interfere with HOM Studios’ operations, misuse its intellectual property or access staff-only areas without permission.

HOM Studios reserves the right to refuse future bookings where there are reasonable and lawful grounds relating to security, misconduct or previous material breaches of contract.

8.4. Props, Fixtures, Furniture, and Equipment
All furniture, fixtures, props and equipment at HOM Studios must be used only for their intended and expressly permitted purposes.

Certain items are provided for theatrical, photographic or decorative use only. Other equipment may be made available for specific physical activities where HOM Studios has expressly designated it as suitable for that purpose.

The presence of an item within the studio does not constitute permission to use it for suspension, lifting, load-bearing, medical procedures or any other activity beyond its expressly permitted purpose.

Clients must comply with all equipment-specific instructions, displayed restrictions and safety notices.

Clients must not misuse, overload, modify, dismantle or interfere with any equipment or fixture.

HOM Studios reserves the right to prohibit use of any item, withdraw equipment from service or terminate unsafe activities where reasonably necessary.

Any liability arising from misuse, damage or breach of these requirements will be assessed in accordance with Sections 19 and 25.

8.5. House Rules Compliance
By booking HOM Studios, the Client agrees to comply with all House Rules provided before booking or otherwise validly incorporated into the booking contract, together with applicable safety notices and lawful instructions displayed on-site.

HOM Studios reserves the right to investigate suspected breaches and, where reasonably justified, issue warnings, terminate access, refuse future bookings, recover losses and make lawful deductions from security deposits.

HOM Studios will assess breaches reasonably and in good faith using the information and evidence available. Its operational decision to intervene or terminate access does not prevent a Client from disputing a charge or exercising any legal remedy.

8.6. Age Restriction (18+)
8.6.1. Access is strictly limited to persons aged 18 or older.
8.6.2. The Client confirms all attendees are 18+. Proof of age may be required.
8.6.3. Any person found or reasonably suspected to be under 18 will be removed, the booking terminated, and the Client permanently banned.
8.6.4. HOM Studios may disclose information to authorities where underage access is suspected.

8.7. Personal Responsibility & Assumption of Risk
HOM Studios operates primarily as a private, self-service venue. Clients are responsible for their own conduct, the conduct of their guests, and ensuring that activities undertaken during their booking are lawful, consensual and carried out safely.

Clients must comply with all House Rules, equipment instructions, safety notices and stated restrictions. Equipment must not be modified, overloaded or used for purposes for which it is not intended.

HOM Studios does not supervise private activities unless expressly agreed. HOM Studios shall not be responsible for injury, loss or damage caused solely by a Client’s or guest’s negligence, misconduct or misuse of equipment.

Nothing in this clause excludes or restricts liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

8.8. Trespass & Unauthorised Entry
Unauthorised individuals will be treated as trespassers. HOM Studios may remove them, retain deposits, pursue civil action, and disclose footage to law enforcement. The Client is fully liable for unauthorised persons they admit.

8.9. Security Intervention
Where danger, unlawful activity, structural risk, or harm to the premises is suspected, HOM Studios may intervene without notice by entering the studio, disabling equipment, terminating the booking, or removing individuals. No refund will be issued.

8.10. Business Interference & Operational Disruption
The Client must not interfere with HOM Studios’ operations or reputation. Prohibited conduct includes solicitation, diversion of business, harassment, operational disruption, or misrepresentation. Breaches may result in termination, forfeiture, bans, and legal action.

8.11. Non-Medical, Non-Safety-Certified Equipment

Equipment at HOM Studios may include theatrical props, decorative furniture, specialist furniture, restraint equipment and other facilities.

Each item must be used only for purposes expressly permitted by HOM Studios and consistent with its design, condition, applicable instructions and safety requirements.

Unless HOM Studios has expressly authorised an item for a particular purpose, Clients must not assume that it is suitable for:

(a) Human suspension, lifting or supporting a suspended person;

(b) Structural anchoring or load-bearing applications;

(c) Medical, clinical or therapeutic procedures;

(d) High-impact activities or loading beyond the item’s intended capacity; or

(e) Any other activity outside its intended and permitted use.

Express authorisation for a particular use applies only to the identified equipment and permitted activity. It does not extend to other equipment or uses.

HOM Studios may restrict, suspend or withdraw permission to use equipment where safety, maintenance or operational concerns arise.

Nothing in this clause removes HOM Studios’ applicable legal duties concerning the safety, suitability, installation, inspection or maintenance of equipment it provides.

8.12. No Guarantee of Sterility or Cleanliness

Despite rigorous cleaning standards, HOM Studios cannot guarantee absolute sterility or the absence of contaminants.
HOM Studios shall not be liable for:
– contamination transfer;
– allergic reactions;
– skin irritation;
– residue from prior sessions;
– any adverse effect arising from equipment use.

Use is strictly at the Client’s own risk.

8.13. Cleaning Procedures (Not a Warranty)

HOM Studios cleans, sanitises, and inspects equipment after each session, but no guarantee is provided that all residues, traces, or contaminants are removed. Sensitive individuals must take personal precautions.

8.14. Pre-Use Inspection Requirement

Clients must visually inspect equipment before use and immediately report any apparent damage, defect, instability or safety concern. Equipment suspected of being unsafe must not be used.

Failure to report an apparent defect, or continued use despite an obvious safety concern, may be considered when assessing responsibility for an incident.

This requirement does not transfer responsibility for pre-existing or hidden defects to the Client or exclude any legal duty owed by HOM Studios.

8.14A Maintenance & Inspection Programme

HOM Studios operates a documented inspection and maintenance programme for the premises, furniture, fixtures, equipment and electrical appliances.

Equipment is subject to routine visual inspections between bookings, periodic recorded inspections and maintenance as considered appropriate by HOM Studios based on the nature of the equipment and its intended use.

Where any item is identified as damaged, defective or potentially unsafe, it will be removed from service until repaired, replaced or otherwise deemed suitable for use.

Nothing in this clause shall be interpreted as guaranteeing that equipment is free from defects or suitable for any particular activity. Clients remain responsible for inspecting equipment before use in accordance with Clause 8.14.

8.15. Prohibited Use & Misuse Liability

Clients must not:

(a) Modify, overload, dismantle, repair or misuse equipment, furniture or fixtures;

(b) Use any item for human suspension, lifting or load-bearing purposes unless HOM Studios has expressly authorised that specific item and use;

(c) Attach, bolt, drill, fasten or secure anything to walls, ceilings, structural elements, furniture, fixtures or equipment without prior written permission;

(d) Use equipment for real medical procedures or other prohibited purposes;

(e) Exceed stated operating limits or disregard manufacturer instructions, safety notices or HOM Studios’ directions;

(f) Continue using equipment that appears damaged, defective, unstable or unsafe; or

(g) Introduce liquids, oils, chemicals or other substances where their use is expressly prohibited.

Clients must not attempt to repair, tighten, adjust or dismantle HOM Studios equipment without prior written permission.

Where a Client or their guests cause damage, contamination, loss or other recoverable costs through prohibited use, HOM Studios reserves the right to make lawful security deposit deductions and recover reasonable additional losses.

Serious breaches may result in immediate termination of access in accordance with Section 30.

8.16. Damage, Wear, Loss & Contamination Charges

Where equipment is damaged, stained, contaminated beyond standard cleaning, rendered unsafe, or removed from the premises, HOM Studios may:
– retain the deposit in full;
– invoice for replacement or repair;
– pursue legal recovery through MCOL if unpaid.

8.17. Health, Safety & Personal Risk
8.17.1. Clients acknowledge that use of HOM Studios, its rooms, furniture, props, restraints, equipment and other facilities may involve inherent physical risks, including but not limited to slips, trips, falls, strains, bruising, impact injuries, allergic reactions, skin irritation and injuries arising from restraint, positioning, physical activity or misuse of equipment.

8.17.2. Clients are responsible for assessing their own physical and mental capability before undertaking any activity and for deciding whether any equipment, furniture, prop or facility is suitable for their intended use.

8.17.3. Clients must use all facilities and equipment responsibly, follow all House Rules and safety instructions, inspect equipment before use, and immediately stop using anything that appears damaged, unstable, defective or unsafe.

8.17.4. HOM Studios is not responsible for injury, loss or damage arising from:

(a) misuse, improper use or unauthorised use of equipment, furniture or facilities;

(b) negligent, reckless or unsafe behaviour by the Client or any guest;

(c) consensual activities undertaken by Clients or guests;

(d) failure to follow House Rules, warnings, instructions or safety guidance;

(e) use of equipment despite an obvious or previously identified defect;

(f) intoxication, impairment or the use of alcohol, controlled substances or other intoxicants;

(g) activities undertaken beyond a person’s physical capability, experience or competence;

(h) unauthorised alteration, adjustment, modification or interference with equipment or fixtures; or

(i) the acts or omissions of another guest or third party.

8.17.5. Nothing in these Terms excludes or restricts HOM Studios’ liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.

8.17.6. Except where caused by HOM Studios’ negligence or where liability cannot legally be excluded, Clients accept responsibility for the consequences of their own actions, choices and use of the premises and equipment.

8.18. Reporting Unsafe Conditions

Clients must immediately report any unsafe, broken, missing, or concerning equipment.
Failure to report promptly may result in liability for subsequent damage or risk.

Clients must immediately stop using any equipment that appears damaged, unstable, defective or unsafe and must notify HOM Studios immediately.

Continued use of equipment after an obvious defect has been identified may be taken into account when determining liability.

8.19. Client Liability and Equipment-Related Claims

8.19.1. Clients are responsible for using equipment in accordance with its permitted purpose, applicable instructions and safety restrictions.

8.19.2. Where a Client or their guests cause damage, loss or injury through negligence, misuse, unauthorised modification, unlawful conduct or breach of these Terms, HOM Studios reserves the right to recover reasonable and legally recoverable losses arising from that conduct.

8.19.3. Where a third party makes a claim against HOM Studios arising from a Client’s breach, negligence or unlawful conduct, HOM Studios may seek recovery from the Client to the extent legally permitted and attributable to that Client’s responsibility.

8.19.4. Nothing in this clause requires a Client to compensate HOM Studios for its own negligence, breach of legal duty or other liability which cannot lawfully be transferred or excluded.

8.20 REDACTED
This section has been withdrawn and no longer forms part of the current booking terms.

8.21 Hazardous Waste (Zero Tolerance)

8.21.1. HOM Studios operates a zero-tolerance policy regarding hazardous or biohazardous waste left on the premises, whether deliberate or accidental.

8.21.2. “Hazardous waste” includes (without limitation): needles or sharps, drug paraphernalia, bodily fluids, blood, faeces, vomit, contaminated wipes/tissues, broken glass, and any substance or item that may pose a health risk or requires specialist handling.

8.21.3. Hazardous waste must not be left behind under any circumstances. Guests must remove and safely dispose of hazardous waste themselves. Hazardous waste must not be placed in studio bins or disposed of on-site.

8.21.4. HOM Studios provides antibacterial wipes and cleaning sprays for guest use. These are supplied so guests can clean up after themselves and leave the studio in a safe, hygienic condition.

8.21.5. HOM Studios does not expect or require its team or cleaners to handle, remove, or clean hazardous waste. Where hazardous waste is discovered, HOM Studios may:
(a) terminate the booking immediately without refund;
(b) restrict access and close affected areas until made safe;
(c) arrange specialist biohazard cleaning and waste removal; and
(d) retain the security deposit in full and/or issue an additional invoice.

8.21.6. The Client remains fully liable for all costs arising from hazardous waste, including specialist biohazard cleaning, waste removal, disposal charges, replacement of contaminated items, call-out fees, and loss of use/business interruption.

8.21.7. Where illegal substances or suspected unlawful activity is involved, HOM Studios may preserve evidence and refer the matter to relevant authorities.

9. GENERAL STUDIO ACCESS & OPERATIONAL CONDITIONS

9.1. Access Window
The Client may only access the studio during the precise times stated on their booking confirmation. Early entry or late departure is strictly prohibited unless explicitly authorised in writing.

9.2. Premises Integrity
Doors, shutters, and access points must remain closed at all times. Clients must not permit tailgating, shared entry, or any form of unauthorised access.
The Client will be held liable for any breach of site security occurring during their hire period.
9.2.1. Clients must ensure all doors (including fire doors and internal access doors) are firmly shut at all times, including on departure.
9.2.2. If any door is left open or unsecured and this prevents the alarm system from being set, a minimum charge of £25 will apply and may be deducted from the security deposit.

9.3. Shared Building Etiquette
HOM Studios forms part of a larger commercial complex. Clients must conduct themselves respectfully in communal corridors, car parks, and shared areas.
Behaviour causing disruption, complaints, or reputational harm may result in refused access and forfeiture of deposits.

9.4. Prohibition on Structural Interference
The Client must not interfere with:
– fire alarms or safety systems;
– heating, ventilation, or extraction units;
– communal lighting or switches;
– shared building utilities or equipment.
Any interference will be treated as a safety breach and may result in immediate termination.

9.5. Limited Staff Availability
HOM Studios operates without on-site staff during most bookings. Clients must ensure they are self-sufficient and understand that assistance may not be available during their session.
Failure to plan accordingly will not be accepted as grounds for refunds or compensation.

9.6. Emergency Situations
In the event of a fire alarm, structural issue, or building-wide emergency, Clients must immediately evacuate via the marked exit routes and follow posted instructions.
Failure to comply may result in liability for damages or obstruction.
9.6.1. HOM Studios provides an emergency contact number/phone for genuine emergencies only (e.g. immediate safety risk, urgent access failure preventing entry/exit, or serious property risk).
9.6.2. Use of the emergency contact system for non-urgent matters, general enquiries, routine questions, or issues covered by the information provided in booking communications may incur a minimum charge of £25, deductible from the security deposit.
9.6.3. Repeated misuse may result in refusal of future bookings.

10. OUT-OF-HOURS & OVERSTAY FEES

10.1. Any booking that starts or finishes between 22:00 and 08:00 is subject to a £30 out of hours cleaning fee. This charge covers the cleaner’s callout fee. The charge is waived where the full overnight period of 22:00 to 08:00 is booked.
10.2. Overstay:
– 5-minute grace period
– thereafter charged at standard hourly rate
– deducted from deposit
– repeated breaches may lead to refusal of service

11. LIVESTREAMING & COMMERCIAL USE

11.1. Must be disclosed at booking.
11.2. Undisclosed commercial use may result in immediate termination without refund.

See also Clause 16.3 (Filming, Photography & Legal Compliance).

12. BEHAVIOUR, CONDUCT & REPUTATION PROTECTION

12.1. Abusive, unsafe, illegal, or disruptive behaviour results in immediate removal and no refund.
12.2. HOM Studios may take legal action for harassment, slander, or defamatory content.
12.3. HOM Studios reserves the right to issue public clarifications to protect its reputation.
12.4.Where the Client engages in or is reasonably suspected of engaging in criminal conduct — including but not limited to covert recording, voyeurism, theft, fraudulent payment activity, unauthorised access, or any act prohibited by UK law — HOM Studios may:
(a) immediately terminate the booking without refund;
(b) retain all fees and security deposits;
(c) preserve and disclose all relevant evidence, including CCTV footage and access logs, to law enforcement; and
(d) pursue civil or criminal proceedings without further notice.
12.5. Client acknowledges that misuse of the studio, defamation, unauthorised commercial activity, competitive infiltration, intellectual property theft, or any action that threatens the business operations of HOM Studios constitutes irreparable harm, for which monetary compensation would be inadequate.
HOM Studios reserves the right to seek immediate injunctive relief, including interim orders, without prior notice.

13. LOST PROPERTY

Items left for over 14 days may be disposed of.
HOM Studios is not responsible for lost or forgotten belongings.

14. ADDITIONAL GUESTS

Bookings allow up to 4 people.
£25 per additional guest (max 15).
Undeclared guests may result in deposit deductions or termination.

15. CCTV & SURVEILLANCE

15.1. Scope of CCTV Monitoring
15.1.1. HOM Studios operates CCTV in external and communal areas only.
15.1.2. Internal studio rooms are not monitored by CCTV. Sessions are private once inside the hired space.

15.2. Purpose of Surveillance
15.2.1. CCTV is used for security, incident verification, dispute resolution, and protection of HOM Studios’ property, staff, and business interests.
15.2.2. Footage may be reviewed in connection with suspected rule breaches, damage, misconduct, safety incidents, trespass, fraud, or unlawful activity.

15.3. Use and Sharing of Footage
15.3.1. CCTV footage may be shared with:
(a) legal representatives;
(b) insurers;
(c) payment processors;
(d) law enforcement or regulatory bodies;
(e) debt recovery agents;
where reasonably required for the protection or enforcement of HOM Studios’ rights.
15.3.2. Footage will never be used for marketing, social media, or public content without the Client’s explicit written consent.

15.4. Digital Evidence & Records
15.4.1. HOM Studios may preserve, store, and use digital evidence in connection with any dispute, policy breach, or legal/insurance process, including but not limited to:
– emails and messages;
– booking records and transaction logs;
– access logs and door code records;
– CCTV footage and stills;
– session metadata (times, durations, entries/exits);
– payment history and related notes.

15.4.2. By making a booking and entering the premises, the Client expressly consents to HOM Studios using such evidence to:
(a) defend or pursue legal claims;
(b) support insurance claims;
(c) enforce these Terms & Conditions;
(d) respond to chargebacks, payment disputes, or complaints;
(e) cooperate with law enforcement where necessary.

15.5. Retention
15.5.1. CCTV and digital evidence will be retained for as long as reasonably necessary for security, legal, or insurance purposes, and may be retained longer where a dispute, investigation, or claim is ongoing.

16. CONSENT, PERSONAL RESPONSIBILITY, SAFE PLAY & CONTENT COMPLIANCE

16.1. Consent & Personal Responsibility
By entering HOM Studios, all guests confirm that they are over 18 and that all activities undertaken within the premises are fully consensual between competent adults.
HOM Studios is not responsible for:
– personal conduct;
– physical or emotional outcomes of consensual activities;
– disputes or conflicts between guests;
– injuries arising from guest behaviour, risk-taking, or choices made during the booking.

Guests are individually responsible for their own physical and mental wellbeing at all times. HOM Studios provides no supervision or monitoring beyond maintaining a safe, clean creative environment.

16.2. Safe Play Policy
HOM Studios does not supervise, moderate, facilitate, influence, or endorse any specific activities or scenes undertaken by guests.
All activities must be safe, sane, consensual, and compliant with UK law.

The following are strictly prohibited and may result in immediate termination, forfeiture of all fees and deposits, permanent banning, and—where necessary—referral to law enforcement:

– non-consensual activity;
– breathplay, choking, airway restriction, or any form of asphyxiation;
– blood play, cutting, needle play, or activities involving bodily fluids;
– any act posing serious medical risk or likelihood of permanent injury;
– use of illegal substances;
– any act in breach of UK law.

HOM Studios reserves the right to assess suspected prohibited activity and take immediate, proportionate action where reasonably necessary to protect people, property, staff or the business.

Such action may include terminating access, contacting the appropriate authorities, refusing future bookings and recovering legally recoverable losses. Any retention of fees or security deposits will be subject to these Terms and applicable law.

16.3. Filming, Photography & Legal Compliance
Guests are solely responsible for ensuring all filming, photography, and content creation complies with all legal obligations, including but not limited to:
– UK age verification laws (18+ only);
– performer consent and release requirements;
– data protection and privacy laws;
– platform-specific rules (OnlyFans, Fansly, Pornhub, etc.);
– intellectual property restrictions.

Guests must obtain and retain:
– valid, government-issued ID for all participants;
– performer releases and consent forms;
– documentation proving all persons involved are 18+.

HOM Studios does not provide, review, validate, or store release forms and accepts no responsibility for the legality, compliance, or consequences of content created onsite.

Unauthorised recording, hidden cameras, filming non-participants, or filming without explicit consent is strictly prohibited and will result in immediate lifetime banning and legal escalation.

16.4. Misuse of Studio Fixtures or Infrastructure
Guests must not tamper with, alter, overload, modify, or interfere with:
– electrical systems or fixtures;
– plumbing, waste, or drainage systems;
– installed furnishings or props;
– lighting rigs, wiring, or anchor points;
– any structural or infrastructural element of the building.

Any unauthorised modification, attachment, installation, drilling, fastening, or tying will be treated as damage and fully invoiced.

16.5. Third-Party Access & Subletting
All bookings are non-transferable.
The named Client must be present throughout the entire booking unless HOM Studios has agreed otherwise in writing.
Reselling bookings, subletting, passing access to third parties, or permitting unapproved individuals to enter the studio is strictly prohibited and will result in immediate termination without refund.

16.6. Contractor Access
Maintenance contractors may enter the studio outside of booked hours for essential works.
HOM Studios will never grant access to third parties during an active booking except in cases of genuine emergency or safety concern.
Client privacy and session integrity remain a priority at all times.

16.7. Noise, Neighbour Relations & External Conduct
Guests must respect the shared business premises and neighbouring units. The following are strictly prohibited outside the studio:
– loitering;
– wearing visible fetishwear;
– shouting or excessive noise;
– smoking or vaping near entrances;
– behaviour drawing complaints or unwanted attention.

Violations may result in withheld deposits, refusal of future bookings, and legal escalation in serious cases.

17. CONTENT ATTRIBUTION

Clients must not tag or credit other studios for content shot at HOM Studios.
Misrepresentation may result in loss of booking privileges and public clarification.

18. MEDICAL ROOM TERMS

18.1. Purpose and Nature of the Space
The Medical Room is a theatrical set only, designed exclusively for staged content, visual performance, and fantasy roleplay. It has no clinical, therapeutic, diagnostic, or operational medical function.

18.2. Props and Equipment
All items, including but not limited to beds, trolleys, instruments, bottles, tools, devices, accessories, and “consumables,” are props. They are not medical-grade, not sterilised for real use, and are not certified for physical, practical, or health-related procedures of any kind.

18.3. Prohibited Uses
Clients are strictly prohibited from engaging in:
(a) real or simulated medical procedures involving penetration, incision, injection, ingestion, application, restraint, or bodily modification;
(b) any act that places weight, pressure, or strain on fixtures or furniture beyond theatrical posing;
(c) attaching, suspending, fastening, or anchoring any item to any surface.

Any breach constitutes immediate termination, full forfeiture of fees and deposits, and liability for damages.

18.4. Structural and Equipment Protection
The Medical Room furniture, fixtures, and walls must not be altered, moved, tampered with, or subjected to any physical load.
Damage, warping, bending, dislodging, or misuse of any surface or structure will result in:
– full recovery of repair costs;
– business interruption charges;
– a permanent ban;
– and potential legal action.

18.5. Recording & Consent
Recording or capturing content in this room without explicit, informed, written consent of all individuals is strictly prohibited.
Any unauthorised recording, voyeurism, covert filming, hidden cameras, or non-consensual image capture will result in a lifetime ban, immediate evidence preservation, notification to law enforcement, and legal escalation.

18.6. Substances & Illegal Activity
No controlled substances, intoxicants, or real medical substances may be brought into or consumed within the room.
No real medical interventions, treatments, or procedures may take place under any circumstances.
Any unlawful behaviour triggers immediate termination and referral to authorities.

18.7. Assumption of Risk
Clients acknowledge that:
(a) the Medical Room is a fictional set;
(b) HOM Studios provides no supervision or safety assurance;
(c) the Client is entirely responsible for their own mental and physical wellbeing while inside the space.

All activities are undertaken at the Client’s sole risk.

18.8. Responsibility and Liability

18.8.1. The Medical Room is provided as a theatrical environment only. Clients must comply with the permitted-use restrictions in Section 18 and must not undertake prohibited medical procedures or modify, overload or misuse equipment.

18.8.2. Clients are responsible for their own conduct and that of guests attending under their booking, including compliance with the Medical Room rules and safety instructions.

18.8.3. HOM Studios shall not be responsible for injury, damage or loss caused solely by a Client’s or guest’s negligence, misuse, unlawful conduct or failure to comply with the applicable restrictions, where HOM Studios is not otherwise legally responsible.

18.8.4. HOM Studios reserves the right to recover reasonable and legally recoverable costs arising from damage, contamination, misuse or breaches attributable to the Client or their guests.

18.8.5. Nothing in this section excludes or restricts liability for death or personal injury resulting from negligence, or any other liability that cannot lawfully be excluded or restricted.

19. LIABILITY AND INDEMNIFICATION

19.1. Exclusion of Liability for Personal Property
HOM Studios (LPO Holdings Ltd) shall not be liable for any loss, theft, damage, or destruction of personal property, equipment, clothing, valuables, electronic devices, or any items brought onto the premises by the Client or their guests. All belongings remain strictly the responsibility of the individual who brings them onto the property.

19.2 Assumption of Personal Risk

By entering HOM Studios, the Client acknowledges that they are participating in activities which may involve inherent physical risks.

The Client accepts responsibility for their own conduct, decisions, physical capability, competence and the conduct of all guests attending under their booking.

Except where caused by the negligence of HOM Studios or where liability cannot lawfully be excluded, the Client accepts responsibility for any injury, loss or damage arising from their use of the premises or equipment.

19.3. Injuries Arising from Misuse, Negligence, or Client Actions
HOM Studios shall not be responsible or liable for any injuries, harm, or medical issues arising from:
(a) misuse of furniture, props, equipment, or fixtures;
(b) failure to follow House Rules, safety guidance, or operational instructions;
(c) negligent, reckless, or unsafe behaviour;
(d) consensual activities undertaken by the Client or their guests;
(e) any actions incompatible with the intended theatrical or creative use of the premises.

Any such injuries remain the sole responsibility of the individuals involved.

19.4 Inspection & Maintenance

HOM Studios operates a routine inspection and maintenance programme for the studio, including furniture, fixtures, equipment and electrical appliances.

Equipment is visually inspected between bookings and subject to periodic recorded inspections.

If an item is found to be defective or potentially unsafe it will be removed from service until repaired or replaced.

Whilst HOM Studios takes reasonable steps to maintain the premises, Clients remain responsible for satisfying themselves that any equipment they choose to use is suitable for their intended purpose before use.

19.5. Client Responsibility for Conduct and Actions
The Client is fully liable for their own actions and the actions of any person they admit into the studio. HOM Studios accepts no responsibility for injuries, damages, or losses caused by:
(a) guest behaviour, negligence, or misconduct;
(b) unsafe practices;
(c) consensual play or performance activities;
(d) failure to follow safety procedures;
(e) intoxication or substance use.

The Client indemnifies HOM Studios against all resulting claims, losses, damages, or legal consequences.

19.6. Use at Own Risk
All use of facilities, equipment, props, and areas within HOM Studios is strictly at the Client’s own risk. It is the Client’s sole responsibility to ensure:
– that all activities undertaken are safe;
– that equipment is used appropriately;
– that all participants are physically and mentally capable of engaging in the activities they choose to undertake;
– that consent is ongoing and clearly established between all involved parties.

HOM Studios does not supervise, police or monitor sessions. Nothing in this clause excludes any duty or liability which cannot lawfully be excluded, including liability arising from HOM Studios’ own negligence.

19.7. Indemnity
The Client agrees to indemnify, defend, and hold harmless HOM Studios, LPO Holdings Ltd, its directors, staff, contractors, and representatives from and against any and all claims, liabilities, damages, losses, expenses, legal fees, or proceedings arising from:

• Client or guest actions;

• misuse of the facilities;

• breach of these Terms & Conditions;

• injury or harm arising from the Client’s or their guests’ actions, misuse, negligence, unlawful conduct, or failure to follow safety instructions;

• activities undertaken by the Client or their guests.

This indemnity does not apply to the extent that any claim, injury, loss or damage was caused by the negligence of HOM Studios or where liability cannot lawfully be excluded.

This indemnity survives the termination of the booking and remains enforceable thereafter.

19.8. No Liability for Consequential or Indirect Losses
HOM Studios shall not be liable for any consequential, indirect, or incidental damages, including but not limited to:
– lost income;
– lost profits;
– reputational harm;
– travel or accommodation costs;
– emotional distress;
– business interruption;
– third-party claims arising from activities conducted on-site.

19.9 — General Liability, Client Responsibility and Limitation of Liability

19.9.1 — Nature of the Venue

HOM Studios operates as a private, predominantly self-service venue providing facilities, furniture, equipment and themed environments for private hire.

Unless expressly agreed otherwise, HOM Studios does not supervise, organise, instruct, participate in or assume responsibility for the activities undertaken by Clients or their guests during a booking.

19.9.2 — Responsibility for Clients and Guests

The booking Client is responsible for ensuring that all persons attending under their booking comply with these Terms & Conditions, the House Rules, applicable safety notices and lawful instructions issued by HOM Studios.

Clients must take reasonable precautions to protect themselves, their guests, the premises and equipment. All activities must be lawful, consensual and conducted in a manner that does not create an unreasonable risk of harm.

19.9.3 — Activities Undertaken at the Venue

Clients and guests are responsible for deciding whether their intended activities are appropriate for their own circumstances, experience and abilities.

HOM Studios does not provide professional medical, safety or activity-specific advice unless expressly stated.

HOM Studios shall not be liable for injury, loss or damage caused solely by a Client’s or guest’s conduct, negligence, failure to follow instructions or misuse of the premises or equipment, where HOM Studios is not otherwise legally responsible.

19.9.4 — Equipment and Facilities

All equipment must be used only for its intended and expressly permitted purpose, in accordance with any applicable manufacturer instructions, operating restrictions and HOM Studios safety notices.

Clients must not modify, overload, dismantle or misuse equipment or fixtures.

Clients must immediately cease using and report equipment that appears damaged, defective or unsafe.

HOM Studios shall not be responsible for loss or damage caused solely by unauthorised modification or misuse, except where HOM Studios is otherwise legally responsible.

19.9.5 — Personal Property

Clients and guests are responsible for safeguarding their own belongings.

HOM Studios does not provide insured storage or accept responsibility as a custodian of personal property unless expressly agreed.

HOM Studios shall not be liable for theft, loss or damage to personal property except where caused by its negligence, breach of contract or another matter for which it is legally responsible.

19.9.6 — Damage and Financial Responsibility

Clients are responsible for reasonable and legally recoverable losses arising from damage, theft, misuse, additional cleaning or other breaches caused by them or their guests.

The security deposit does not constitute a limit on the Client’s financial liability.

Where recoverable losses exceed the deposit, HOM Studios reserves the right to invoice the outstanding amount and pursue lawful recovery.

19.9.7 — Third-Party Conduct

HOM Studios does not control the private interactions of Clients and guests during unsupervised bookings.

HOM Studios shall not be liable for the independent unlawful or negligent actions of Clients or guests where HOM Studios has not itself breached a relevant legal duty or contractual obligation.

19.9.8 — Indirect and Consequential Losses

To the extent permitted by law, HOM Studios shall not be liable for losses that are not reasonably foreseeable consequences of a breach for which it is legally responsible.

Where HOM Studios is not legally responsible for a booking disruption or cancellation, it shall not be liable for associated travel, accommodation, lost earnings or other expenses.

Nothing in this clause excludes remedies to which a Client is legally entitled as a result of HOM Studios’ breach.

19.9.9 — Events Outside HOM Studios’ Control

HOM Studios shall not be responsible for losses arising solely from events outside its reasonable control, provided it has complied with its applicable contractual and legal obligations.

Where such events affect a confirmed booking, any refund, rescheduling or other remedy will be determined under the applicable booking terms and law.

19.9.10 — Statutory Liability and Consumer Rights

Nothing in these Terms excludes or restricts liability for:

(a) Death or personal injury resulting from negligence;

(b) Fraud or fraudulent misrepresentation;

(c) Breach of any obligation or consumer right that cannot lawfully be excluded or restricted; or

(d) Any other liability which applicable law prohibits HOM Studios from excluding or limiting.

Any exclusion or limitation of liability in these Terms applies only to the extent that it is lawful, fair and enforceable.

19.9.11 — Application

This clause applies to all bookings, Clients, guests, rooms, facilities, furniture, props and equipment supplied by HOM Studios, insofar as the relevant provisions are incorporated into the applicable contract.

Where another provision of these Terms imposes a more specific safety requirement or responsibility, that provision shall apply alongside this clause, subject to applicable law.

20. TERMINATION

HOM Studios may terminate services immediately for breaches of these Terms.
No refund shall be issued where termination arises from Client behaviour or rule violations.

21. PRIVACY

Data is processed in accordance with the HOM Studios Privacy Policy, which forms part of these Terms.

22. CHANGES TO TERMS

Terms may be updated at any time.
Material updates will be communicated where reasonable.

23. GOVERNING LAW & JURISDICTION

These Terms are governed by the law of England & Wales.
All disputes shall be subject to the exclusive jurisdiction of the English courts.

24. DISPUTE RESOLUTION

24.1. The Client agrees to attempt informal resolution of any dispute by contacting HOM Studios first.
24.2. Where a dispute cannot be resolved through direct communication, HOM Studios may propose mediation or another appropriate form of alternative dispute resolution.
24.3. Participation in mediation is voluntary unless otherwise required by law. Nothing in these Terms prevents either party from pursuing lawful court proceedings or other statutory remedies.
24.4. Nothing prevents HOM Studios from seeking urgent injunctive relief for:
– defamation
– safety concerns
– protection of intellectual property
– unpaid fees/damages.

25. LIMITATION OF LIABILITY

25.1. HOM Studios shall not be liable for any injury, loss, damage, expense or claim arising from a Client’s or guest’s negligence, misconduct, unlawful activities, failure to follow instructions, or misuse of the premises or equipment, except to the extent that HOM Studios is itself legally responsible.

25.2. Clients are responsible for the conduct of persons attending under their booking and for ensuring compliance with these Terms & Conditions, the House Rules and applicable safety requirements. HOM Studios reserves the right to recover reasonable and legally recoverable losses arising from breaches attributable to the Client or their guests.

25.3. HOM Studios shall not be responsible for the loss, theft or damage of personal belongings brought onto the premises unless caused by HOM Studios’ negligence, breach of contract or another matter for which it is legally responsible.

25.4. HOM Studios shall not be liable for losses that are not reasonably foreseeable consequences of a breach for which it is legally responsible. Where HOM Studios is not responsible for a booking cancellation, interruption or other disruption, it shall not be liable for associated travel, accommodation, lost earnings or other expenses.

25.5. Where HOM Studios is legally responsible for a breach of contract, any financial liability shall be limited to losses and remedies recoverable under applicable law. HOM Studios shall not be liable for losses that are too remote, are not attributable to its breach, or could reasonably have been avoided by the Client.

25.6. HOM Studios does not supervise private activities undertaken during bookings unless expressly agreed otherwise. The Client remains responsible for assessing and managing the risks associated with their own activities and ensuring that all guests comply with applicable rules and instructions.

25.7. Nothing in these Terms & Conditions shall exclude or restrict HOM Studios’ liability for death or personal injury resulting from negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

25.8. Any limitation or exclusion of liability contained in these Terms shall apply only to the extent permitted by applicable law and shall not affect a Client’s statutory consumer rights.

25.9. This section shall be read together with Clause 19.9 (General Liability, Client Responsibility and Limitation of Liability). Where provisions overlap, they shall be interpreted consistently and subject to applicable law.

26. REDACTED
This section has been withdrawn and no longer forms part of the current booking terms.

27. SEVERABILITY

If any provision of these Terms is found unenforceable, illegal, or invalid, all remaining clauses shall remain in full force and effect.

28. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, House Rules, booking confirmation, and any written variations, constitute the entire agreement between the Client and HOM Studios.
No verbal statements, emails, messages, or prior discussions override these Terms unless formally agreed in writing.

29. NO WAIVER BY CONDUCT

Failure by HOM Studios to enforce any clause or requirement of these Terms at any time shall not be construed as a waiver of that clause or any future right of enforcement.
Policies are non-negotiable unless expressly varied in writing by a director of LPO Holdings Ltd.

30. Breaches, Termination and Enforcement

30.1. HOM Studios operates a strict policy regarding unlawful activity, threats, harassment, deliberate damage, serious misconduct and breaches of essential safety requirements.

30.2. HOM Studios reserves the right to terminate a booking immediately, withdraw access credentials, require Clients and guests to leave the premises, and contact the appropriate authorities where reasonably necessary in response to serious misconduct, unlawful activity or significant safety risks.

30.3. For less serious breaches, HOM Studios may issue a warning or require the Client to remedy the breach where appropriate. Repeated or unresolved breaches may result in termination of access.

30.4. Where a booking is terminated due to a Client’s breach, HOM Studios reserves the right to retain an appropriate amount of the booking fee reflecting its recoverable loss and to make lawful deductions from the security deposit.

30.5. HOM Studios may seek recovery of reasonable additional losses caused by a Client’s breach, negligence or unlawful conduct, including losses exceeding the security deposit.

30.6. HOM Studios may refuse future bookings where reasonable and lawful grounds exist, including previous serious misconduct, unpaid legally enforceable debts or significant safety concerns.

30.7. All enforcement measures, charges and remedies remain subject to applicable law and the Client’s statutory rights.

31. CONTACT

For any inquiries or concerns related to these terms & conditions, please contact us at hello@homstudios.co.uk

Gift Card Terms & Conditions

1. Validity and Expiration:
   • Gift cards are valid for 12 months from the date of purchase. Any remaining balance will be void after the expiration date.
2. Redemption:
   • Gift cards can be redeemed for services and bookings at HOM Studios. They can be used online or in-person. Gift cards cannot be used to purchase additional gift cards.
3. Non-Refundable & Non-Transferable:
   • Gift cards are non-refundable and cannot be exchanged for cash. They are also non-transferable and must be used by the individual to whom they were issued.
4. Partial Redemption & Balance:
   • If the total value of your booking exceeds the gift card balance, the remaining amount must be paid using another payment method. If the booking value is less than the gift card balance, the remaining balance can be used for future bookings within the validity period.
5. Lost or Stolen Cards:
   • HOM Studios is not responsible for lost, stolen, or unauthorized use of gift cards. Lost or stolen cards will not be replaced.
6. Discounts and Promotions:
   • Gift cards cannot be used in conjunction with other promotions, discounts, or offers unless specifically stated otherwise.
7. Limitations:
   • Gift cards cannot be used during blackout periods or on certain restricted dates. Please check with us for availability.
8. Modifications and Updates:
   • HOM Studios reserves the right to amend the terms and conditions of the gift card at any time. Any changes will be communicated via our website or directly to the cardholder.
9. Additional Information:
   • For any questions regarding the use of your gift card, please contact us at admin@homstudios.co.uk.

Membership Terms & Conditions

1.MEMBERSHIP STRUCTURE
1.1 HOM Studios offers one single membership option (“the Membership”).
1.2 The Membership provides a defined set of benefits as published on the HOM Studios website at the time of purchase.
1.3 No alternative tiers, upgrades, or bundled memberships are available.
1.4 By purchasing the Membership, you confirm acceptance of these Terms & Conditions in full.

2. MEMBERSHIP DURATION
2.1 Membership is valid for a period of twelve (12) months from the date of purchase.
2.2 Membership automatically expires at the end of the 12-month period unless renewed manually.
2.3 Membership does not auto-renew.

3. FEES AND REFUNDS
3.1 Membership fees are non-refundable under all circumstances.
3.2 No refunds will be issued for unused Membership time, unused benefits, partial use, change of mind, or inability to attend bookings.
3.3 This applies regardless of personal circumstances, availability, or usage level.

4. NON-TRANSFERABILITY
4.1 Membership is issued to a single named individual only.
4.2 Membership may not be transferred, shared, sold, gifted, or assigned to another person.
4.3 HOM Studios reserves the right to request identification to verify Membership use.

5. MEMBERSHIP BENEFITS
5.1 Membership benefits are those expressly listed on the HOM Studios website at the time of purchase.
5.2 Benefits may include discounted studio bookings, complimentary items, concierge-style support, and occasional promotional or loyalty perks.
5.3 All benefits are subject to availability and are not guaranteed on every visit.
5.4 HOM Studios reserves the right to modify, suspend, replace, or remove any Membership benefit at any time.
5.5 Where changes are material, reasonable notice will be provided via the website or email.
5.6 Complimentary refreshments (fair use cap)
5.6.1 Per studio visit, Membership includes up to three (3) soft drinks priced at £1.50 or less per item, and up to one (1) snack priced at £2.00 or less per item (each subject to availability).
5.6.2 Items above these price thresholds, additional items beyond the cap, or items not covered by the Membership must be paid for at the standard in-studio price.
5.6.3 HOM Studios may substitute equivalent items where stock is limited and reserves the right to vary the selection of included items at any time.
5.6.4 Complimentary refreshments are for members only.

6. USE OF DISCOUNTS
6.1 Membership discounts apply only where the correct Membership discount code is entered at checkout.
6.2 Discounts are not applied automatically, cannot be applied retrospectively, and cannot be combined with other offers or promotions unless explicitly stated.
6.3 Failure to apply a discount code at checkout does not entitle the member to a refund or price adjustment.

7. PRICING AND STUDIO ACCESS
7.1 Membership does not grant exclusive access, priority access, or guaranteed availability of any room unless explicitly stated at the time of booking.

8. PRIVACY AND DATA PROTECTION
8.1 Personal data collected during Membership purchase will be used solely for Membership administration, booking communication, and operational contact.
8.2 Data will be processed in accordance with the HOM Studios Privacy Policy.
8.3 Personal data will not be shared with third parties except where required by law.

9. RENEWAL
9.1 Membership renewal is the responsibility of the member.
9.2 HOM Studios may issue renewal reminders but is under no obligation to do so.
9.3 Lapsed Memberships lose all associated benefits immediately upon expiry.

10. SUSPENSION AND TERMINATION
10.1 HOM Studios reserves the right to suspend or terminate Membership without refund where a member breaches studio Terms & Conditions, behaves in a manner deemed unsafe or disruptive, or risks damage to the studio, staff, guests, or equipment.
10.2 Termination under this clause does not entitle the member to any refund or compensation.

11. AMENDMENTS
11.1 HOM Studios reserves the right to amend these Terms & Conditions at any time.
11.2 Updated terms will be published on the website.
11.3 Continued use of Membership benefits following an amendment constitutes acceptance of the revised terms.

12. CONTACT
12.1 Membership enquiries should be directed to admin@homstudios.co.uk.

Equipment Hire

This section applies to all bookings involving the hire of equipment from LPO Holdings Ltd (“we”, “us”, “our”), including but not limited to F-Machine Alpha, Tremblr units, slings, vac beds, and associated accessories (“Equipment”).

By proceeding with a booking that includes equipment hire, you confirm that you have read, understood, and agree to the following terms in addition to our general Terms & Conditions.

1. Contractual Agreement

1.1. All equipment hire bookings are subject to a separate Equipment Hire Agreement, which must be signed prior to release of the Equipment.
1.2. These website terms operate alongside the Equipment Hire Agreement and do not replace it.
1.3. In the event of any conflict, the Equipment Hire Agreement shall take precedence.

2. Hire Fees and Security Deposit

2.1. Equipment hire fees are charged per 24-hour period (or part thereof) as stated at the time of booking.
2.2. A refundable security deposit is required for all equipment hire bookings.
2.3. The security deposit:

• is held as security only;
• is not a cap on liability; and
• may be used to cover damage, loss, late return, missing parts, cleaning, or recovery costs.
  2.4. Any costs exceeding the security deposit remain payable by the hirer.

3. Payment in Advance

3.1. All hire fees and security deposits must be paid in full and in advance.
3.2. Equipment will not be released until cleared funds are received.
3.3. Failure to complete payment may result in cancellation without refund.

4. Identification & Verification

4.1. All equipment hire bookings require identity verification.
4.2. Hirers must provide:

• one valid photo ID (passport or driving licence); and
• one proof of address dated within the last three months.
  4.3. The address provided must match the delivery or collection address.
  4.4. Failure to provide valid identification may result in cancellation and forfeiture of fees to cover administrative and risk costs.

5. Use, Care, and Responsibility

5.1. Equipment is hired entirely at the hirer’s risk from collection or delivery until accepted back by us.
5.2. The hirer is responsible for:

• safe and proper use;
• preventing misuse, tampering, or unauthorised use;
• safeguarding the Equipment against damage, loss, or theft.
  5.3. The hirer remains fully liable for the actions of any person who uses or handles the Equipment during the hire period.

6. Damage, Loss, and Replacement

6.1. The hirer is strictly liable for any damage, loss, theft, non-return, or return in materially worse condition (fair wear and tear excepted).
6.2. If Equipment is lost, stolen, not returned, seized, or damaged beyond economical repair, the hirer will be liable for the full replacement value as stated in the Equipment Hire Agreement.
6.3. Missing components may render the Equipment incomplete and may be treated as total loss at our discretion.

7. Late Return

7.1. Time is of the essence.
7.2. Late return constitutes unauthorised continued hire and will incur additional daily charges.
7.3. Continued failure to return may be treated as loss or conversion, and legal recovery may be pursued.

8. Inspection and Deposit Refund

8.1. All Equipment is inspected and tested on return.
8.2. Some faults may only become apparent after inspection.
8.3. Security deposits are refunded only after inspection is complete and any deductions applied.
8.4. Refund timing is as set out in the Equipment Hire Agreement.

9. Recovery and Enforcement

9.1. Where Equipment is not returned or is at risk of loss, we reserve the right to take reasonable steps to recover it in accordance with the signed Equipment Hire Agreement.
9.2. The hirer agrees to indemnify us for all reasonable recovery, enforcement, and legal costs incurred.

10. Data Handling

10.1. Identification documents are collected solely for verification and risk management.
10.2. Documents are stored securely, retained only as long as necessary, and destroyed in accordance with our data retention practices.

11. Governing Law

11.1. These terms are governed by the laws of England and Wales.
11.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptance

By completing a booking that includes equipment hire, you confirm that you:

• agree to these terms; and
• agree to enter into and be bound by a separate Equipment Hire Agreement prior to release of Equipment.

Fresh Food and Hamper Orders

1. Ordering

1.1 HOM Essentials and HOM Recovery Protocol hampers are optional additions available with studio bookings and are intended for two people unless otherwise stated.

1.2 Hamper orders should be placed at least 72 hours before the scheduled booking start time.

1.3 Orders placed with less than 72 hours’ notice are subject to availability. HOM Studios may accept or decline such an order depending on whether the required products can be sourced in time. If the order cannot be fulfilled, the hamper charge will be refunded in full.

1.4 A hamper is not confirmed until payment has been received and the order has been accepted by HOM Studios.

2. Contents and substitutions

2.1 The advertised contents provide an accurate description of the hamper. However, individual brands, flavours, bakery products, fruit and other items may vary according to freshness, seasonality and supplier availability.

2.2 Where an advertised item is unavailable, HOM Studios may replace it with a reasonable equivalent of equal or greater value.

2.3 Substitutions will not materially reduce the overall quantity, quality or value of the hamper.

2.4 The complimentary HOM Studios mug is included only with the HOM Recovery Protocol unless otherwise stated. One mug is supplied per hamper.

2.5 Photographs are for presentation purposes and the precise appearance, packaging and brands supplied may vary.

3. Allergies and dietary requirements

3.1 Hampers may contain or come into contact with allergens, including cereals containing gluten, milk, eggs, nuts, peanuts, soya, sesame and sulphites.

3.2 Product selection may change between orders. Guests must not rely solely on a previous hamper, website photograph or previous ingredient list when making an allergen-related decision.

3.3 Guests with an allergy, intolerance, coeliac disease or other dietary requirement must contact HOM Studios before completing their order so that current product and allergen information can be provided.

3.4 Allergen and ingredient information supplied by the original producer will remain available on the individual product packaging wherever applicable. Guests must read this information before consuming any item.

3.5 HOM Studios cannot guarantee an allergen-free environment. Where a dietary requirement cannot be accommodated safely, HOM Studios may decline the hamper order and provide a full refund.

3.6 Nothing in these terms excludes or limits HOM Studios’ legal responsibilities concerning food safety, product quality or allergen information.

4. Cancellations and refunds

4.1 A guest may cancel a hamper order and receive a full refund by contacting HOM Studios more than 72 hours before the associated booking is due to begin.

4.2 Once the booking is within 72 hours of its scheduled start time, fresh and perishable products may have been ordered specifically for that visit. The hamper charge therefore becomes non-refundable if the guest cancels, reschedules, shortens or fails to attend the associated studio booking.

4.3 Where the studio booking is cancelled by the guest within 72 hours, the paid hamper may remain available for collection at a time agreed with HOM Studios on the original booking date. The guest must arrange collection in advance. Failure to collect the hamper does not create a right to a refund.

4.4 A hamper will not automatically transfer to a rescheduled booking. HOM Studios may agree to transfer it where suppliers have not yet been instructed and the products have not been purchased, but this remains subject to availability.

4.5 If HOM Studios cancels the associated studio booking, the guest may choose either:

a. a full refund of the hamper charge; or

b. transfer of the hamper to an agreed replacement booking.

4.6 If HOM Studios cannot provide the ordered hamper or a reasonable equivalent, the hamper charge will be refunded in full.

4.7 These cancellation provisions do not affect the guest’s statutory rights where products are unsafe, faulty, not of satisfactory quality or materially different from their description.

5. Delivery and presentation

5.1 The hamper will ordinarily be placed inside the studio before the booking begins. Chilled products may be presented in the refrigerator, with ambient products displayed separately.

5.2 Guests are responsible for checking both the refrigerator and the designated hamper presentation area upon arrival.

5.3 Any apparent missing, damaged, opened or spoiled item must be reported to HOM Studios as soon as reasonably possible and before it is consumed or discarded. Photographs may be requested where appropriate.

5.4 Returnable glass bottles must be left inside the studio after use and must not be removed from the premises.

5.5 The complimentary HOM Studios mug belongs to the guest and may be taken home.

6. Storage and consumption

6.1 Chilled and perishable items must be kept refrigerated until required and consumed before the use-by date shown on their packaging.

6.2 Guests must follow all storage, preparation and consumption instructions supplied by the producer.

6.3 Food left unrefrigerated, incorrectly stored or retained beyond its stated use-by date must not be consumed.

6.4 Any remaining perishable food left at the studio after the booking may be discarded for hygiene and safety reasons. It will not be stored for later collection.

7. Complaints

7.1 Any complaint concerning a hamper should be sent to HOM Studios promptly with the booking reference, details of the issue and photographs where reasonably available.

7.2 HOM Studios will assess complaints fairly and provide any refund, replacement or other remedy required by law.

7.3 Nothing in these terms limits or removes any rights provided by the Consumer Rights Act 2015 or other applicable consumer legislation.

Split Payment Terms

1. Availability

Where the option is displayed during checkout, customers may secure their booking by making an initial payment and paying the remaining balance later.

Split payment is normally available only for bookings made more than seven calendar days before the scheduled start time. Eligibility may also depend on booking value, selected services or promotional offers.

HOM Studios may amend, suspend or withdraw split payment for future bookings. This will not change the agreed payment terms of an existing confirmed booking.

2. Initial Payment

Unless stated otherwise during checkout or agreed in writing, the initial payment is 50% of the total booking price.

HOM Studios may offer a lower initial payment percentage for selected bookings, customers or promotions. This does not create an entitlement for other customers or future bookings.

Where a lower initial payment is agreed, these terms continue to apply. The remaining balance will be the agreed total booking price less payments already received.

The initial payment forms part of the booking price. It is separate from any refundable security deposit required for the booking.

3. Booking Confirmation

A date and time will not be reserved until the initial payment has been successfully received and HOM Studios has issued booking confirmation.

Selecting split payment does not reduce the agreed total booking price or change the services included.

The booking confirmation and payment information should be checked promptly. Customers should contact HOM Studios if any details appear incorrect.

4. Remaining Balance

The full remaining balance must be paid no later than seven calendar days before the scheduled start of the booking, unless a different deadline is clearly stated during checkout or agreed in writing by HOM Studios.

Bookings made seven days or less before the scheduled start must normally be paid in full at the time of booking. HOM Studios may expressly agree alternative arrangements.

A payment link may be sent before the balance deadline so customers can pay early. Receiving that link does not bring forward the agreed deadline.

Payment links and reminders are sent automatically by email. HOM Studios does not undertake to chase outstanding balances personally by telephone, text, WhatsApp or individual email.

The customer is responsible for checking their payment deadline and ensuring the balance is received on time, including checking spam or junk folders. Failure to receive, read or act on an automated email does not extend the agreed deadline. If a payment link is missing or does not work, the customer must contact HOM Studios promptly and before the deadline wherever possible.

5. Failure to Pay

If the remaining balance is not received by the deadline, HOM Studios may cancel the booking and release the reserved date and time for resale. Customers will be notified if their booking is cancelled.

HOM Studios may retain some or all of the initial payment towards a reasonable cancellation charge, calculated in accordance with section 7. Any amount paid above that charge will be refunded.

Customers may not attend or use the studio while a required booking balance remains outstanding.

Any extension or alternative payment arrangement must be expressly agreed by HOM Studios in writing. Requesting an extension does not mean it has been granted, and customers should continue to work to the original deadline unless told otherwise.

6. Customer Cancellations and Amendments

Choosing split payment does not itself create an additional right to cancel, receive a refund, obtain booking credit or move a booking. This does not affect statutory rights.

The cancellation and amendment policy accepted when the booking was placed applies, subject to section 7 and applicable consumer law.

Any refund or credit will take account of payments actually received and any cancellation charge properly due. The same loss will not be charged twice.

Moving a booking does not automatically change the balance deadline. Any revised deadline must be confirmed by HOM Studios in writing as part of the agreed amendment.

7. Cancellation Charges and Retention of Payments

Any cancellation charge or payment retained following cancellation or non-payment will reflect the reasonable net losses directly resulting from the cancellation.

These may include costs already reasonably incurred in connection with the booking, reasonable administration and unrecoverable payment-processing costs directly arising from the cancellation, and lost net profit. The same loss will not be counted twice.

HOM Studios will take reasonable steps to reduce its losses, including seeking to resell the cancelled slot where reasonably practicable. The calculation will account for costs saved and any replacement booking income that reduces the loss.

Where a slot cannot be resold and the reasonable net loss equals or exceeds the initial payment, that payment may be retained in full.

Where the loss is lower than the amount paid, the excess will be refunded. If a subsequent replacement booking reduces a loss for which payment has already been retained, the charge will be reassessed and any further refund due will be issued.

HOM Studios will explain how a cancellation charge has been calculated on request. No charge will exceed the amount HOM Studios is reasonably entitled to recover under applicable law.

8. Additional Charges and Security Deposit

Agreed room upgrades, additional guests, extended hire time and other extras added before the session may be added to the outstanding balance or charged separately.

The price and payment deadline for agreed extras will be confirmed before the customer commits to them. Payment must be received before the booking begins unless otherwise agreed in writing.

Charges arising during or after the session, including additional cleaning, damage or unauthorised extra time, will be handled separately under the relevant provisions of the full HOM Studios Terms and Conditions.

Any refundable security deposit remains payable separately in accordance with the Security Deposit section of those terms. It does not replace payment of the booking balance.

9. Payment Problems

Customers experiencing a payment or technical problem should contact HOM Studios promptly and, wherever possible, before the balance deadline so an alternative payment method can be arranged.

A failed, declined or incomplete payment does not count as payment received. Customers are responsible for checking that their payment has completed successfully.

Where a verified fault with HOM Studios’ payment system prevents a timely payment, HOM Studios will provide a reasonable opportunity to pay through an alternative method before cancelling the booking for that failure.

10. Cancellation by HOM Studios

If HOM Studios cancels the booking for reasons not caused by the customer’s breach of the agreed terms, all booking payments received for the cancelled booking will be refunded.

Any security deposit already paid for that booking will also be returned.

A refund under this section does not limit any other statutory rights or remedies available to the customer.

11. Acceptance and Statutory Rights

By selecting split payment and completing the initial payment, the customer agrees to these Split Payment Terms and the full HOM Studios Terms and Conditions made available before purchase.

Any expressly agreed payment arrangement confirmed in writing will apply to that booking. If there is a conflict concerning split payment, these Split Payment Terms take precedence over general payment wording, subject to any specific written agreement.

Nothing in these terms excludes or limits the customer’s statutory rights.