The Boring (But Necessary) Bit
We know—terms and conditions aren’t sexy.
They’re not fun, they’re not flirty, and they definitely won’t tie you up (unless you skip them).
But they are important.
To keep things running smoothly, safely, and fairly for everyone, we’ve had to word things a little more formally here. So please give them a read before you book—because once you’ve clicked “agree” you’re agreeing to all of it.
No surprises. No drama. Just grown-up stuff, written in slightly less exciting language.
General Terms and Conditions
1. Acceptance of HOM Studios Terms and Conditions
By using HOM Studios’ services and facilities, you agree to abide by these terms and conditions. Please read them carefully before proceeding.
2. Booking and Reservations
2.1. To make a reservation or booking, you must provide accurate and complete information, including your contact details. HOM Studios will contact you via email to confirm your booking and provide your pin code for entry to the studio.
2.2. Reservations are subject to availability and are not confirmed until you receive confirmation from HOM Studios.
2.3. Any changes or cancellations to reservations must be made in accordance with our cancellation policy.
2.4. Reservations must be made 2 working days prior to arrival.
3. Payment
3.1. Payment for services must be made in advance or in accordance with the agreed-upon terms.
3.2. HOM Studios reserves the right to change pricing and payment terms at any time, without prior notice.
4. Cancellation and Refund Policy
4.1. Cancellations must be made within the time frame specified in our cancellation policy to be eligible for a refund.
4.2. HOM Studios reserves the right to retain a portion of the payment or charge a cancellation fee in accordance with our cancellation policy.
4.3. In the event that we are compelled to cancel a booking due to unforeseen circumstances beyond our control, such as natural disasters, flooding, or other force majeure events, we will make every effort to reschedule the booking at a mutually convenient time.
Access Code Support:
4.4. In the event that the provided access code fails to grant entry, customers are encouraged to promptly reach out to our customer support team via email or WhatsApp.
4.5. Our team is committed to providing swift assistance and will respond promptly to all inquiries regarding access code issues.
4.6. Upon contact, customers will have the option to receive a replacement access code, a physical key, or assistance with entry via buzzer systems.
4.7. Failure to notify us of access code issues may result in the inability to process a refund. It is essential for customers to promptly reach out for assistance to ensure timely resolution and eligibility for refunds.
4.8. Please note that we are not responsible for any fees or costs incurred by the customer, including but not limited to travel expenses, accommodation costs, or any other related charges. It is the responsibility of the customer to make any necessary arrangements and bear any associated expenses resulting from the rescheduling.
5. Use of Facilities
5.1. Users of HOM Studios’ facilities are responsible for their conduct and must adhere to all house rules and guidelines.
5.2. HOM Studios reserves the right to refuse service to anyone for disruptive or inappropriate behaviour.
5.3. Age Restriction:
5.3.1. Access to HOM Studios is restricted to individuals who are 18 years of age or older.
5.3.2. By making a booking or using our facilities, you confirm that you are 18 years or older. Proof of age may be required upon entry.
5.3.3. HOM Studios reserves the right to deny access or terminate services for any individual found to be under the age of 18.
6. Security Deposit
6.1. Security Deposit Requirement
A security deposit is required to secure and confirm your booking. The deposit will be returned after a satisfactory inspection and compliance with our terms and conditions.
As an alternative to a traditional deposit, customers may choose to set up a Direct Debit mandate, allowing HOM Studios to charge for any damages, missing items, or consumables used. No funds will be taken upfront, but by authorising the Direct Debit, you consent to future charges if applicable.
HOM Studios reserves the right to maintain or cancel the Direct Debit mandate at our discretion or upon your request, taking into account any outstanding charges, pending claims, or future bookings.
6.2. Payment Deadline
The security deposit (or Direct Debit mandate setup) must be completed at least 48 hours prior to the scheduled start of the booking.
6.3. Forfeiture of Booking
If the security deposit is not received, or the Direct Debit mandate is not set up within the specified timeframe, the booking will be considered null and void.
In such cases, the entire booking will be forfeited, and you will not be entitled to any refund.
6.4. Cancellation Policy
Failure to submit the security deposit or authorise a Direct Debit mandate within the stipulated timeframe will result in automatic cancellation of the booking.
No exceptions or extensions will be granted beyond the 48-hour deadline.
6.5. Refund Policy
In the event of a forfeiture due to non-payment of the security deposit, you will not be eligible for any refund or credit.
If no deductions are required, security deposit refunds will be processed within 7 working days after the final inspection.
For bookings secured via Direct Debit, no refund is applicable, as no upfront payment is taken. Any charges for damages or consumables will be invoiced and collected via the authorised Direct Debit.
6.6. Payment Methods
Security deposits may be paid via bank transfer, card payment, or Direct Debit mandate.
Customers opting for Direct Debit will receive a mandate request via GoCardless, which must be authorised before the booking is confirmed.
By setting up a Direct Debit, you agree that HOM Studios may charge the account for any unpaid fees, damages, or consumables used during the booking.
6.7. Consumables & Additional Charges
Any consumables, drinks, gifts, or other items available for purchase at HOM Studios will be recorded and charged via the security deposit or Direct Debit mandate if used.
You will receive an invoice detailing any charges before payment is collected.
If the Direct Debit payment fails, the outstanding amount must be settled within 7 days via an alternative method.
Unpaid balances beyond 7 days may be referred to a debt collection agency or legal proceedings.
6.8. Communication and Reminders
It is your responsibility to ensure the security deposit is paid or the Direct Debit mandate is authorised within the required timeframe.
We may send payment reminders, but non-receipt of such reminders does not exempt you from the obligation to pay.
6.9. Agreement Acceptance
By confirming your booking, you acknowledge and agree to comply with this security deposit policy.
If you opt for Direct Debit, you acknowledge that charges may be deducted from your account in the event of damages, missing items, or consumable usage.
6.10. Legal Enforcement & Disputes
If a Direct Debit charge is disputed and later found to be valid, you agree to settle the outstanding amount within 7 days.
HOM Studios reserves the right to take legal action for unpaid charges, including recovery via Money Claim Online (MCOL) or third-party debt collection.
7. Liability and Indemnification
7.1. HOM Studios is not liable for any loss, damage, or theft of personal belongings or equipment during your use of our facilities.
7.2. You are responsible for your own activities while in the studio. We are hiring the studio for you to use as an adult-themed photographic and movie studio. We do not accept any responsibility for any personal injury sustained in the studio during your hire or any damage or loss of personal items. By entering the venue, you agree to these terms.
7.3. Liability for Injuries: HOM Studios is not responsible for any injuries sustained by individuals inside the studio that are beyond our control. This includes, but is not limited to, injuries resulting from the misuse of equipment, failure to follow safety guidelines, or any actions taken by individuals that are not aligned with our operational protocols.
7.4. Safety and Equipment Maintenance: We conduct regular inspections of all anchor points, equipment, and facilities to ensure they are secure and in good working condition. However, despite our diligent efforts, we cannot guarantee against unforeseen incidents or user-related errors.
7.5. Responsibility for Actions: HOM Studios does not assume responsibility for any injuries or damages caused by the actions of individuals within the studio, particularly those resulting from foul play, negligence, or disregard for safety measures.
7.6. Use at Own Risk: By using our facilities, all clients and visitors acknowledge that they do so at their own risk. It is the responsibility of each individual to ensure they are using equipment safely and appropriately.
8. Termination of Services
8.1. HOM Studios reserves the right to terminate services and access to facilities at any time for non-compliance with these terms and conditions or for any other reason deemed appropriate.
9. Privacy Policy
9.1. HOM Studios respects your privacy. Please refer to our privacy policy for details on how we handle your personal information.
10. Changes to Terms and Conditions
10.1. HOM Studios may modify these terms and conditions at any time, with prior notice.
11. Governing Law
11.1. These terms and conditions are governed by and construed in accordance with English law.
12. Contact Information
12.1. For any inquiries or concerns related to these terms and conditions, please contact us at hello@homstudios.co.uk.
13. Equipment Usage
13.1. Please be advised that HOM Studios takes the utmost care in maintaining a clean and hygienic environment for our guests. We would like to inform you that while we make every effort to ensure the cleanliness of all equipment provided at our studio, we cannot guarantee the absence of contaminants. By using and sharing equipment at HOM Studios, you acknowledge and agree that:
13.2. HOM Studios is not responsible for any potential contamination that may occur during the usage of equipment.
13.3. We undertake the diligent practice of washing and sanitising all used equipment after each booking to minimise the risk of contamination.
13.4. It is the responsibility of the users to exercise caution and personal discretion when utilising shared equipment, and to adhere to any guidelines provided by HOM Studios.
13.5. Users are encouraged to inform HOM Studios immediately if they notice any issues or concerns regarding the cleanliness of the equipment.
13.6. HOM Studios disclaims any liability for any adverse effects or consequences resulting from the use of equipment provided at the studio.
13.7. By using our studio facilities and equipment, you agree to release, indemnify, and hold harmless HOM Studios, its employees, and affiliates from any claims, demands, or liabilities arising out of or related to the use of equipment at our studio.
13.8. HOM Studios offers cleaning equipment for your use.
Gift Card Terms & Conditions
- Validity and Expiration:
- Gift cards are valid for 12 months from the date of purchase. Any remaining balance will be void after the expiration date.
- Redemption:
- Gift cards can be redeemed for services and bookings at HOM Studios. They can be used online or in-person. Gift cards cannot be used to purchase additional gift cards.
- Non-Refundable & Non-Transferable:
- Gift cards are non-refundable and cannot be exchanged for cash. They are also non-transferable and must be used by the individual to whom they were issued.
- Partial Redemption & Balance:
- If the total value of your booking exceeds the gift card balance, the remaining amount must be paid using another payment method. If the booking value is less than the gift card balance, the remaining balance can be used for future bookings within the validity period.
- Lost or Stolen Cards:
- HOM Studios is not responsible for lost, stolen, or unauthorized use of gift cards. Lost or stolen cards will not be replaced.
- Discounts and Promotions:
- Gift cards cannot be used in conjunction with other promotions, discounts, or offers unless specifically stated otherwise.
- Limitations:
- Gift cards cannot be used during blackout periods or on certain restricted dates. Please check with us for availability.
- Modifications and Updates:
- HOM Studios reserves the right to amend the terms and conditions of the gift card at any time. Any changes will be communicated via our website or directly to the cardholder.
- Additional Information:
- For any questions regarding the use of your gift card, please contact us at admin@homstudios.co.uk.
Membership Terms & Conditions
- Membership Tiers:
- HOM Studios offers three membership tiers: Trailblazer, Adventurer, and Explorer. Each tier comes with its own set of benefits, as detailed on our website. By purchasing a membership, you agree to the specific benefits and limitations of the tier selected.
- Membership Duration:
- All memberships are valid for one year from the date of purchase. Memberships will automatically expire at the end of this period unless renewed.
- Non-Refundable:
- Memberships are non-refundable under any circumstances. Once purchased, no refunds will be issued, even if the membership is not used or partially used during the membership period.
- Non-Transferable:
- Memberships are non-transferable and must be used by the individual to whom they were issued. Membership benefits cannot be shared or transferred to another person.
- Membership Benefits:
- The benefits associated with each membership tier are subject to change. HOM Studios reserves the right to modify, alter, or terminate specific benefits at any time. Members will be notified of any significant changes to the benefits via email or through updates on our website. Complimentary drinks are limited to a maximum of 3 per visit.
- Use of Discounts:
- Membership discounts apply only to eligible bookings and services at HOM Studios. Discounts cannot be combined with other offers, promotions, or discounts unless specifically stated otherwise.
- Access to Additional Rooms:
- Depending on your membership tier, you may receive discounts on additional room bookings (e.g., Medical Room, Worship/Throne Room). These discounts are subject to room availability and are only applicable during your membership period.
- Privacy and Security:
- HOM Studios respects your privacy. Personal information collected during the membership sign-up process will be used solely for the administration of your membership and will not be shared with third parties without your consent, except as required by law.
- Membership Renewal:
- Memberships do not automatically renew. You will be notified prior to the expiration of your membership, and you will need to manually renew to continue enjoying your membership benefits.
- Termination of Membership:
- HOM Studios reserves the right to terminate or suspend your membership at any time if you violate any of the T&Cs or engage in behavior deemed inappropriate or harmful to the studio or its members. No refunds will be issued in the event of termination due to misconduct.
- Changes to Terms & Conditions:
- HOM Studios reserves the right to amend these T&Cs at any time. Any changes will be communicated via our website or directly to members through email. Continued use of the membership after such changes constitutes your acceptance of the new terms.
- Contact Information:
- For any questions or concerns regarding your membership, please contact us at admin@homstudios.co.uk.