Privacy Policy - HOM Studios

Privacy & Cookies Policy
Because discretion isn’t just sexy—it’s essential.

At HOM Studios, we believe privacy is everything. Whether you’re here to book a room, browse the site, or just poke around curiously, we’re committed to keeping your personal information safe, secure, and handled with care (and never mishandled… unlike you).

This policy outlines what data we collect, how we use it, why we need it, and how your information is protected—along with how cookies (the digital kind, not the tasty ones) are used to enhance your experience.

We know it’s not the fun part. But it’s important.

For the purposes of this Privacy & Cookies Policy, “HOM Studios” refers to LPO Holdings Ltd, trading as HOM Studios. Any reference to “HOM Studios”, “we”, “us”, or “our” is a reference to LPO Holdings Ltd.

Who We Are

HOM Studios is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with any other documents referred to herein) sets out the basis on which personal data collected from you, or provided by you, will be processed by Us.

Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”), the General Data Protection Regulation (“EU GDPR”), and the UK Data Protection Act 2018, the Data Controller is:

LPO Holdings
Unit B2-B6, Intake Business Centre, Sylvester Street, Mansfield, NG18 5QP
lewis@lpoholdings.com

Your Personal Information

Information we collect from you:

We may collect and process the following types of personal data:

Information provided when filling in forms (e.g., registration, booking, newsletter signup).
Personal details such as name, email address, phone number, etc.
Any correspondence you send to Us.
Website usage data: traffic, location data, weblogs, and other communication data.

Uses of Your Information

Lawful Basis for Processing:

We rely on the following lawful bases:

Performance of a contract – for bookings, account management, etc.
Legitimate interests – to analyse site usage, manage queries, and improve services.
Consent – for marketing communications (you can withdraw this anytime).

We use your information to:

Provide our services and process your bookings.
Send updates and marketing if you opt in.
Manage website functionality and personalised experiences.
Fulfil legal and regulatory obligations.

Marketing

With your consent, we may contact you with promotions or updates via email or SMS. You can opt out anytime via the unsubscribe link or by contacting us directly.

Disclosure of Your Information

We may share your data with:

Krystal (our web hosting provider)
Operational tools (e.g., YITH Booking, Google Calendar)
Third-party service providers for order fulfilment and technical support
Legal or regulatory authorities if required
Other members of our group where applicable

We do not sell or share your data with advertisers without consent.

Data Security

We take data security seriously and have measures in place to prevent unauthorised access or misuse. All access is limited to those with a business need and a duty of confidentiality.

Please note that while we do our best, no online transmission is 100% secure. Use the website at your own risk.

Updating Your Info

You may update your details at any time via your account or by contacting us. We aim to update your records within 7 working days.

How Long We Keep Your Data

We keep your data only as long as necessary, including:

Booking/customer records: 7 years
Newsletter signups: while subscribed
Website usage data (e.g., cookies): 2 years
Correspondence: 7 years

Where Your Data Is Stored

Your data is stored on secure Krystal servers within the EEA. Where data is transferred outside the UK/EEA, we ensure suitable safeguards (e.g., standard contractual clauses) are in place.

Your Rights

Under data protection laws, you have the right to:

Access your data
Request correction or deletion
Restrict or object to processing
Withdraw consent (for marketing)
Data portability
Lodge a complaint with the ICO

To exercise these rights, contact us at hello@homstudios.co.uk with proof of identity.

Complaints

We hope to resolve any issues directly. If not, you can contact the UK Information Commissioner’s Office at:

https://ico.org.uk/concerns/
Tel: 0303 123 1113

Cookies & IP Address Use

We use cookies to improve your experience. These include:

Necessary cookies – for basic site functions
Analytical cookies – to see how the site is used
Functionality cookies – for remembering preferences
Targeting cookies – e.g., Facebook Pixel, for personalised ads

You can manage or block cookies in your browser settings. Non-essential cookies are only activated with your consent.

CCTV Policy

CCTV is in operation outside the main entrance and in the corridor connecting HOM Studios and LPO Holdings. All fire exits and fire escape routes are monitored by CCTV. This is strictly for safety, security, incident prevention, and to meet insurance requirements.

Footage is processed under our legitimate interests as the lawful basis (UK GDPR), and is only accessed when necessary (for example, security concerns, damage, incidents, or unauthorised access). We do not use CCTV for marketing or for any purpose unrelated to safety and security.

Footage may be shared with relevant authorities (such as insurers or the police) where required.

Clear signage is displayed on-site. If you have any questions about our CCTV use or wish to exercise your data protection rights, please contact the Data Controller.