PRIVACY AND COOKIES POLICY

HOM Studios Ltd (“We“, “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. 

For the purposes of the General Data Protection Regulation (“GDPR”), the UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018, the Data Controller is HOM Studios Ltd.  

YOUR PERSONAL INFORMATION

Information we collect from you 

We collect and process some or all of the following types of information from you in the course of your use of the website or providing our services:

• Information that you provide by filing in forms as part of the registration process. This includes information provided at the time of registering to use the Website, subscribing to our newsletter, placing an order, or requesting further information or services. We may also ask you for information when you report a problem with the Website.
• Specifically, personal details such as your name, email address, or any information input by when using the Website, or using our Services.
• If you contact Us, We may keep a record of that correspondence.
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

The information that you provide to Us when registering and placing orders is required from you to enable Us to process orders on your behalf. We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.

USES MADE OF YOUR INFORMATION 

Lawful basis for processing

We rely on performance of a contract with you as the lawful basis on which We collect and use your personal data in relation to your account and your orders. 

We also rely on legitimate interests as the lawful basis on which We collect details of your visits to the Website and in responding to or keeping a record of correspondence from you. Our legitimate interests are corresponding with you, keeping appropriate records, understanding how you use Our website, providing marketing information, and improving the services We provide. 

We also rely on consent as the lawful basis on which We collect and use your personal data for the purpose of sending our newsletter. Your consent may be withdrawn at any time, either through your account on the Website or by clicking “unsubscribe” at the end of any newsletter.

Purposes of processing

We use information held about you in the following ways:

• To provide you with our services.
• To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website;
• To provide you with information and offers that you request from Us or which We feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and Us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Marketing

In addition to the above uses We may use your information (and, where you have consented, permit selected third parties to use your information), to notify you about goods or services which may be of interest to you. Where We do this, We will contact you by electronic means (e-mail or SMS) only if you have consented to such communication. If you do not want Us to use your data in this way please either (i) tick the relevant box situated on the form on which We collect your data (for example, the registration form); (ii) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (iii) inform Us at any time by contacting Us at the contact details set out below.

DISCLOSURE OF YOUR INFORMATION

We routinely disclose your personal data to third parties as follows: 

• We pass your information to Krystal for the purpose of providing services to you on our behalf.
• We may also pass your information to other third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers, or provide client record management).
• We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).
• We may also disclose your personal data to third parties:
• in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; or 
• if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets; or 
• if We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply Our agreement with you or third parties; or 
• to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the Website; or
• in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you. 

Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

STORING YOUR PERSONAL DATA 

Security 

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.   We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so. 

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.  

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

Keeping your personal data up to date  

If your personal details change you may update them by accessing the relevant page of the Website, or by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by using the contact details below.

We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible. 

How long we keep your personal data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

In particular:

• Where we hold your personal data as a customer of our website, we will hold your data for seven years after you cease being a customer;
• Where we hold your personal data for the purposes of providing a newsletter, will hold your data for the period you are subscribed to the newsletter.
• Where we hold personal data in relation to your visit to the website, such as cookies or IP addresses, we will hold your data for a period of two years.  
• Where we hold personal data in relation to correspondence from you, we will hold this data for seven years.   

Where we store your personal data 

All information We hold about you is stored on Krystal secure servers within the EEA.  

The data that We collect from you may be transferred to, and stored at, a destination outside the United Kingdom or European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services.  

Whenever We transfer your personal data out of the United Kingdom or EEA, we ensure a similar degree of protection is afforded to it by ensuring we will only transfer your personal data either (1) subject to standard contractual clauses approved by the United Kingdom or EEA, as applicable, or (2) to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the United Kingdom, as applicable. For further information, please see the UK Information  Commissioners’ Office  (ICO) information on International Transfers 

YOUR RIGHTS

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal data and to certain other supplementary information that this Policy is already designed to address
• require Us to correct any mistakes in your information which We hold
• require the erasure of personal data concerning you in certain situations
• receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal data concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal data
• otherwise restrict our processing of your personal data in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK ICO on individuals rights under the GDPR.

If you would like to exercise any of those rights, please:

• contact Us using the contact details below, 
• let Us have enough information to identify you, e.g. your user name, 
• let Us have proof of your identity, e.g. your passport or driving licence, and
• let Us know the information to which your request relates, including any reference numbers if you have them.

HOW TO COMPLAIN

We hope that We can resolve any query or concern you raise about our use of your information. 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied privacy policy.

INFORMATION ABOUT OUR USE OF COOKIES AND IP ADDRESSES

We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to third parties affiliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.

Our Website uses cookies to distinguish you from other users of our Website. This helps Us to provide you with a good experience when you browse our Website and also allows Us to improve the Website. By using our Website you agree to our use of cookies as more specifically set out below.

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies We use include: 

• “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services. 
• “Functionality” cookies. These are used to recognise you when you return to our Website. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• “Targeting” cookies (for example, Facebook Pixel). These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates’ websites. We will use this information to make our Website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

Please note that third party affiliates may also use cookies, over which We have no control.

Cookies which are strictly necessary for the core functionality of the website are enabled by default, and set automatically at the point you access the website.

Any cookies which are not strictly necessary for the functioning of the website will not be set unless you expressly consent to them through the cookie banner by clicking “accept”.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

CCTV Policy

This is to inform all visitors that CCTV cameras are in operation outside the main door and within the corridor connecting HOM Studios and LPO Holdings for security purposes only. The footage is monitored and recorded to ensure the safety and security of the premises. By entering these premises, you acknowledge and consent to the recording of CCTV footage for security purposes.

CONTACT

 All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to hello@homstudios.co.uk or write to Us at HOM LTD, Unit B2/B3, Intake Business Centre, Sylvester Street, NG18 5QP