1. Availability
Where the option is displayed during checkout, customers may secure their booking by making an initial payment and paying the remaining balance later.
Split payment is normally available only for bookings made more than seven calendar days before the scheduled start time. Eligibility may also depend on booking value, selected services or promotional offers.
HOM Studios may amend, suspend or withdraw split payment for future bookings. This will not change the agreed payment terms of an existing confirmed booking.
2. Initial Payment
Unless stated otherwise during checkout or agreed in writing, the initial payment is 50% of the total booking price.
HOM Studios may offer a lower initial payment percentage for selected bookings, customers or promotions. This does not create an entitlement for other customers or future bookings.
Where a lower initial payment is agreed, these terms continue to apply. The remaining balance will be the agreed total booking price less payments already received.
The initial payment forms part of the booking price. It is separate from any refundable security deposit required for the booking.
3. Booking Confirmation
A date and time will not be reserved until the initial payment has been successfully received and HOM Studios has issued booking confirmation.
Selecting split payment does not reduce the agreed total booking price or change the services included.
The booking confirmation and payment information should be checked promptly. Customers should contact HOM Studios if any details appear incorrect.
4. Remaining Balance
The full remaining balance must be paid no later than seven calendar days before the scheduled start of the booking, unless a different deadline is clearly stated during checkout or agreed in writing by HOM Studios.
Bookings made seven days or less before the scheduled start must normally be paid in full at the time of booking. HOM Studios may expressly agree alternative arrangements.
A payment link may be sent before the balance deadline so customers can pay early. Receiving that link does not bring forward the agreed deadline.
Payment links and reminders are sent automatically by email. HOM Studios does not undertake to chase outstanding balances personally by telephone, text, WhatsApp or individual email.
The customer is responsible for checking their payment deadline and ensuring the balance is received on time, including checking spam or junk folders. Failure to receive, read or act on an automated email does not extend the agreed deadline. If a payment link is missing or does not work, the customer must contact HOM Studios promptly and before the deadline wherever possible.
5. Failure to Pay
If the remaining balance is not received by the deadline, HOM Studios may cancel the booking and release the reserved date and time for resale. Customers will be notified if their booking is cancelled.
HOM Studios may retain some or all of the initial payment towards a reasonable cancellation charge, calculated in accordance with section 7. Any amount paid above that charge will be refunded.
Customers may not attend or use the studio while a required booking balance remains outstanding.
Any extension or alternative payment arrangement must be expressly agreed by HOM Studios in writing. Requesting an extension does not mean it has been granted, and customers should continue to work to the original deadline unless told otherwise.
6. Customer Cancellations and Amendments
Choosing split payment does not itself create an additional right to cancel, receive a refund, obtain booking credit or move a booking. This does not affect statutory rights.
The cancellation and amendment policy accepted when the booking was placed applies, subject to section 7 and applicable consumer law.
Any refund or credit will take account of payments actually received and any cancellation charge properly due. The same loss will not be charged twice.
Moving a booking does not automatically change the balance deadline. Any revised deadline must be confirmed by HOM Studios in writing as part of the agreed amendment.
7. Cancellation Charges and Retention of Payments
Any cancellation charge or payment retained following cancellation or non-payment will reflect the reasonable net losses directly resulting from the cancellation.
These may include costs already reasonably incurred in connection with the booking, reasonable administration and unrecoverable payment-processing costs directly arising from the cancellation, and lost net profit. The same loss will not be counted twice.
HOM Studios will take reasonable steps to reduce its losses, including seeking to resell the cancelled slot where reasonably practicable. The calculation will account for costs saved and any replacement booking income that reduces the loss.
Where a slot cannot be resold and the reasonable net loss equals or exceeds the initial payment, that payment may be retained in full.
Where the loss is lower than the amount paid, the excess will be refunded. If a subsequent replacement booking reduces a loss for which payment has already been retained, the charge will be reassessed and any further refund due will be issued.
HOM Studios will explain how a cancellation charge has been calculated on request. No charge will exceed the amount HOM Studios is reasonably entitled to recover under applicable law.
8. Additional Charges and Security Deposit
Agreed room upgrades, additional guests, extended hire time and other extras added before the session may be added to the outstanding balance or charged separately.
The price and payment deadline for agreed extras will be confirmed before the customer commits to them. Payment must be received before the booking begins unless otherwise agreed in writing.
Charges arising during or after the session, including additional cleaning, damage or unauthorised extra time, will be handled separately under the relevant provisions of the full HOM Studios Terms and Conditions.
Any refundable security deposit remains payable separately in accordance with the Security Deposit section of those terms. It does not replace payment of the booking balance.
9. Payment Problems
Customers experiencing a payment or technical problem should contact HOM Studios promptly and, wherever possible, before the balance deadline so an alternative payment method can be arranged.
A failed, declined or incomplete payment does not count as payment received. Customers are responsible for checking that their payment has completed successfully.
Where a verified fault with HOM Studios’ payment system prevents a timely payment, HOM Studios will provide a reasonable opportunity to pay through an alternative method before cancelling the booking for that failure.
10. Cancellation by HOM Studios
If HOM Studios cancels the booking for reasons not caused by the customer’s breach of the agreed terms, all booking payments received for the cancelled booking will be refunded.
Any security deposit already paid for that booking will also be returned.
A refund under this section does not limit any other statutory rights or remedies available to the customer.
11. Acceptance and Statutory Rights
By selecting split payment and completing the initial payment, the customer agrees to these Split Payment Terms and the full HOM Studios Terms and Conditions made available before purchase.
Any expressly agreed payment arrangement confirmed in writing will apply to that booking. If there is a conflict concerning split payment, these Split Payment Terms take precedence over general payment wording, subject to any specific written agreement.
Nothing in these terms excludes or limits the customer’s statutory rights.